Hampton Inn & Suites by Hilton Guelph

We stayed recently and found it's not up to par with Hilton hotels standards. Disappointing. Although the staff was Friendly & helpful, there was hair in the pool. Hot tub was closed. Furniture im room needs updating. The chairs were stained. The bed was too soft and carpets need updating.

Local Tournament cancelled days before and this hotel is refusing to accept cancellation without charging for a full night stay. 100% out the control of any of the families involved. Zero integrity. Horrible way to run a business. Annual tournaments in Guelph with several teams from our organization, but our teams will NEVER book here again. You've lost future revenue because of your lack of integrity. I hope this message spreads to other organizations that may consider booking with you. They should really reconsider.

My sons baseball team was supposed to play a tournament there so we had arranged a block of rooms. Only 2 rooms were booked as the rest elected to drive back and fourth.The tournament got cancelled 4 days before the day it was supposed to start. A situation completely out of our control. This hotel refuses to extend any sympathy or courtesy for this circumstance and is choosing to uphold a one night charge of $260 less $50 as a penalty for canceling. Absolutely ridiculous. There was no way possible to meet their cancellation timeframe given we were only told 4 days prior to check in date.Will never recommend this place to anyone.

Room is bright and clean. Family friendly atmosphere. Well located for tournament. Central to arenas. Could use an armchair in the room. No place to sit. Beds are very high to get on. Breakfast selection was good. Chairs in eating area need cleaning.

Had very good stay at Hampton Inn & Suites in North Guelph. Rooms are comfortable and clean. Breakfast is complimentary. Check in and out is quick and efficient. Recommend.

Stayed here for one night. Staff where friendly and helpful. Room was clean. Breakfast was pretty good. I enjoyed my stay here and would come back.

In town for a funeral. Booked ahead for two nights - Fri., Jan. 27/23 & Sat., Jan. 28/23. Had to stay another night Sun., Jan. 29/23 due to a winter storm. On arrival on Fri. p.m. the driveway and parking lot had not been cleared of snow and ice. At bedtime Sat. night discovered there was no hot water. On calling the front desk to ask why all they said was They're working on it" and led us to believe it would be fixed in the morning. Sunday morning still no hot water. Inquired at the desk enroute to breakfast and they had no helpful information to impart about when the hot water would be fixed. When we asked to speak to a manager we were told he was at meetings in Toronto. On our return to the hotel later on Sun. asked the desk clerk again when hot water would be fixed and he led us to believe "the final fix" would be complete Mon. morning. Monday morning still no hot water when we had to leave around 9:30 am. On checkout all we were offered was a half-hearted apology. We were never actually informed about the extent of the water issue or offered an option of a rate refund so we could find alternate accommodation. For this problem to occur for more than 24 hours at a hotel of this brand is unacceptable. The rates paid are far too high for such shoddy service. We have stayed at many Hampton Inns in the past including this one on several occasions. The quality of the facility and service has gone way downhill. The vinyl on the benches in the breakfast room was flaking and peeling

Had a very nice stay here. Staff were very friendly and helpful. It was clean and quiet. Breakfast was awesome. 100% would stay here again l.

Nice clean rooms if you want high speed internet. You will have to pay for it staff is very friendly. My only tip is clean the grease out of the breakfast meats. I had to shake it off before I put on my plate