Shred-it

I called in March to schedule services.I was told that I will be called a day or so before a shred so I can be available.In the 1st week of May, while away I got called by a Shred-it rep saying he is at my door to shred. I was never called before nor told of this date, so he cancelled.After I called customer service to complain and schedule a fixed Shred date. I was told May 30th was scheduled for services.On May 24 again a Shred-it rep shows up unannounced and disrupting my schedule?To add insult to injury, the invoice I received had charges I was never quoted for, nor agreed to. When I first called for a quote I was told there was a flat rate for the 1st 10 boxes of $295 and an additional per box rate over that. That's it. But my invoice has sur charges for things I never agreed to - for example a fuel sur-charge of $91. Complete misrepresentation. Surely the cost of fuel is already baked in their flat fee. When I called for an explanation and follow-up, none was given. Watch out! Terrible service and hidden fees!

Service impecable, efficace.

The driver was very helpful with our enormous shredding job .

Amazing company

Punctual, Efficient, Professional Service

No call for pick up after signing agreement more than 2 weeks laterLearn by access to my web account a pick up is scheduled.Waited all day and they never came. Call to reportStill no return calk and no pick up scheduled. It is sad since I have been using them since 2016. I am situated on Mintreal South Shore

I am highly satisfied with their professionalism. This is not the first time that I have employed their services. In each instance, the drivers were very courteous. I have extremely sensitive information and Shred-It is the only way to go to assure confidential destruction processing. Kudos

Very professional and great service. Always respectful and pleasant.

Call center in the Philipines. Each agent gives me another price.

Prompt, reliable and efficient. We would definitely use their services again.