Canine & Compagnie

0/10 - wouldn’t recommendWhen there are more 1 star reviews than 2, 3 and 4 stars… you know you shouldn’t shop here. It’s probably friends who gave the 5 stars. :/I absolutely love supporting small businesses especially pet stores.….But not this one… I’m not sure how the owner keeps clients coming back with being as rude and unpleasant as she is. I went there in hopes of finding a shop where I could get my pets food. I was adopting a dog and wanted to compare prices and ingredients. She told me I couldn’t do that there…so how was I supposed to know the prices of the bags in her store then? Isn’t the entire point of browsing to… browse…. I was also looking to switch my cats food to something better so I needed to read the bags to see what kinds of ingredients they contained (she has allergies) but nope. Couldn’t do that. In addition to not being able to take pictures… sure I can research online, but how am I supposed to know what’s in the store if I can’t remember all the names of the brands.. :/ honestly Canine & Compagnie … do better.She was rude and unwelcoming from the moment I walked in, it was as if she was annoyed I was there.I want to say there was a good selection of stuff, but I can’t, I wasn’t there long enough to remember what was there. It was honestly a bunch of overpriced junk.Read the negative reviews about this place before going, discourteous people like her shouldn’t run businesses.

Claire and her team are wonderful. They are so knowledgeable and really take the time to understand our needs and concerns. They know what food, treats and toys are best for our pups. My dogs love going there and seeing Claire. It's fun for the whole family.

Love my bi weekly visits to Canine & Compagnie. The owner has been in business 30 years, I’ve learnt so much about different products and improving my pets lives. Her products are top quality, the boutique is filled with beautiful toys and accessories - my favourite type of shopping! Recently one of my dogs had infection, Claire was there to help immediately. Recently we have used her grooming services, my dogs have never looked better! This is a wonderful family business I am proud to support.

I love shopping local but the owner doesn’t deserve my business. I went in today because I thought it was a beautiful store. I was on FaceTime with one of my friends because I was planning on buying for them and I on two different receipts. I was rudely approached and asked if I was recording, I mentioned I was on a FaceTime and she told me I couldn’t be. I understand policies but this is ridiculous, I was buying for a friend not in the area. If you can shop somewhere else, I’d recommend to do that. There’s multiple reviews of the same story. This woman clearly doesn’t know any customer service skills. I recommend DögHaus down the street or Pattes et Griffes in Westmount.

I really don’t like to write bad reviews. Specially local businesses. But unfortunately. Had a very weird unpleasant experience! Went to buy cat food. Learned that they don’t have that brand because vets have Control on that brand of cat food. So I figured to go and look around for cat toys. you know support your local businesses. They had a nice selection. I was very surprised and happy.So I wanted to take a picture to show the family. Of the nice Selection they have. I took a picture and then the owner Came right over told me not to take pictures. I said OK understandable. But then she forced me to delete the picture? Which I did. While I was deleting the picture in my head I was laughing. I guess she doesn’t know how technology works. When I do something on my phone it goes to my other devices. I thought it was very unprofessional and rude. To stand over me and force me to delete a picture? Very weird! Told my family never to go there! They lost my support! By the way this is the picture that caused them to lose my business!

Lovely shop with a very friendly and personable owner. Knowledgeable and easy to chat with. Will be shopping here again.

One of my cats was a picky eater and Claire helped me find the perfect food for her. She gave me tons of samples to try until I found the right kind.I also recently rescued and adopted my first puppy. She has been helping me from picking the right food and treats to going beyond and helping me get Rune adjusted to her new life. And has helped me when I am feeling overwhelmed with what I should be doing as a first time dog mom. Thank you Claire for your expertise!

I’ve been buying my cat’s food here for years. There’s a great selection and it’s a good location. However prices were too expensive and once the pandemic started, I decided to buy elsewhere where it was more affordable for my budget. I decided to go back today as I was in a hurry and wanted to support the local business I once loved, however the owner was extremely rude this time. She pointed out that I did not return to the store in 2 years. She asked in a rude manner what I’ve been feeding my cat during this time(not your business!). She did not want to help me find the food I was looking for. When I asked if they carried a specific brand of cat food, she condescendingly mentioned that she only had one bag left and that it was reserved for a client she had for 15 years, and that I should just ask the company for a sample instead. Then she passed me off to another employee, who thankfully was very friendly and I was only able to find food thanks to her. And then when I went to go pay, the owner was chatting away with another customer at the cash register and wasted my time. The owner was very unhelpful compared to years ago when she was so happy to help and give samples to figure out what my cat needed. It’s such a shame but I will have to find another local shop to support.

This place is simply incredible. The owner’s knowledge, care and empathy for animal welfare is beyond anything I have ever experienced. My dog is a difficult eater and for the first time in a while she enjoyed her dinner… what an amazing find.

Owner was helpful and very experienced. Gives no-nonsense advice and got my dog eating again after dealing with ongoing digestive issues. Highly recommended.