Safeway Robson

The “Customer service” counter is suffering, if it’s open. I’ve never seen an employee behind this counter smile & as a Safeway customer, feel like a burden to the disgruntled employee when I’ve approached the counter for a refund or lottery. Most recently an employee rolled their eyes at me in the queue holding lottery tickets then slammed the ‘Next Cashier’ sign in front of me. Safeway, you can do all the remodeling you like, but if customers aren’t at minimum treated politely & made to feel welcome (& the products, particularly the bakery, are still outdated) you’ll never make any overhaul a success. Recommend: the self checkout.

Not too expensive and the seafood is fresh enough. I can usually find good produce.The way the aisles are organized is dumb, so if you’re looking for something a bit more unusual just ask an employee immediately.

Close and convenient, and friendly staff but rarely has the fresh ingredients and produce you’d hope the find. Lack of employees around if you are looking for something, or they don't know where things are. The pre packaged berries on display always seem to be past their freshest point and have gone sour or limp. The dates on the container don’t seem to line up with the quality of fruit at the point of purchase.

Probably the nicest (modern, clean, organized, inviting) Safeway I've been in, and I've been in many. But the reason for the extra twinkle was definitely because of the manager and cashier that helped me when I had a bit of a health spell (I'm too old). They showed genuine concern and offered great kindness. It is my neighborhood grocery store and will be getting most of my business.

Edit: Originally we gave five stars, but an experience happened that made us change our mind. We had an unfortunate incident with a cashier, Sim*n, who tossed paper bags our way when we asked for them and left us to bag our products ourselves. But she then enthusiastically made conversation with the next customer in line and helped with her bags. This cashier doesn’t seem quite fit for this retail business, and hopefully if she reads this, she will understand that architecture is also a field in which cooperation and civility is very important if she ever decides to make good on her college degree.—————————————————————————-Safeway is a renowned chain of supermarkets in Vancouver, offering a wide range of products and a convenient shopping experience. It excels in providing fresh food and everyday essentials, particularly in terms of the quality and variety of its fruits, vegetables, and meats. Additionally, Safeway offers various organic and healthy food options to cater to diverse customer needs.The store layout of this chain is tidy, with well-organized shelves that make it easy for customers to find what they're looking for. Furthermore, Safeway's staff members are generally friendly and helpful, providing excellent customer service that makes patrons feel valued. (Edit: This will largely depend on your luck.)In my opinion, Safeway is a reliable supermarkets in Vancouver, providing a wide range of product choices, a convenient shopping experience, and excellent customer service. If you are seeking everyday essentials and fresh food, Safeway is a solid option.

This Safeway is easy to shop in. The employees are very helpful and friendly. The foods they sell are of good quality and fresh when it come to baked goods! The reason I didn't give it a 5 star rating is because this Safeway is not open 24 hours.

Nice Safeway on robson. The store is clean and makes me feel good walking around checking out all the products. Staff were also friendly.

Went on Sunday, August 9th at around 1PM and was helped by a man at the seafood counter who provided exceptional customer service!! I can’t remember his exact name (first name started with a “T” and last name I believe an “O”, Asian guy) was helpful, super friendly, informative. He went way above and beyond provided the perfect packaging and well as tips for storing for the dozen Raspberry Point oysters I bought. I’ve been going to this location for 6 years now and he stood out so much that I just had to leave a review! Location has decent selection for produce and seafood too. :)

Safeway Robson is a great grocery store conveniently located in the heart of downtown Vancouver. The store is well-stocked with a wide variety of fresh produce

I am writing this review for the absolutely fantastic customer service I received at this place. Emma, was helping me at checkout. She had the biggest smile, and the nicest personality and she made an effort to genuinely connect with me in the one minute interaction we had. Emma, thankyou for making feel valued not only as a customer but also as a human being!