Service Canada Centre

Today is January, 2023. I had been waiting for 4 hours in line before I could apply to renew the passport. I would advise people with children to set an appointment online and not to wait for so long. Why do they ask to wear a mask? It's illegal.

Went in with a lot of stress and Alysha helped us out and she was so patient and lovely to talk to. Everybody else was also very welcoming. Thank you for your help!! ✨❤️

I wanted to leave this review to note the staff that were working today. They were always attentive to the large volume of people and tried to accommodate everyone despite clear signs of stress. They communicated with each other as well. Everything went smoothly and staff were very knowledgeable. Especially the security guard!

Went today and had the pleasure to meet and take care by two outstanding Ladies, Sherry and Michelle.They were knowledgeable, kind and patient, they really made my day.Thank you! Thank you!Miguel

Waited in line for almost 2 hours, and that is just for the prescreening. One person working. Don’t understand why they can’t assign a number to people as they walk in and then call it in order which will let people SIT DOWN while waiting. Even meat shops do that!! Seriously. There were elderly, people with babies, heavy bags/coats etc. while all staff were seated, even at the door. This isn’t exactly a speedy service so focus on what can be done to help. And screening is not 10-15 mins on avg per person.

I went there to submit passport application for my baby today. Everything finished within an hour. It was amazing experience! Staffs there are friendly and professional specially the lady who served me. Thank you so much for your excellent customer service and efficiency!

If I could give ZERO stars, I would. I have been to this location 3X on separate occasions. All 3X, the lady (“Karen”) in triage has been rude. She’s a miserable person. She puts you in a bad mood from the start. There’s a polite way to speak, which she is ignorant of. It is sad since our tax dollars pay for her salary. She does not care, as she basically cannot be fired, being a federal government employee. She needs a lesson in customer service. If she had the attitude she has in the private sector, she would be fired instantly. She should be grateful and happy to have her cozy and secure government job because she’s a miserable person. I cannot even chalk it up to her having a bad day because she is miserable at every encounter I have had with her throughout the past 1.5 years. Karen needs to be retrained IMMEDIATELY in customer care. Especially since we are all paying her salary through our taxes.

- Masks SHOULD NOT be a requirement when there’s no mandates. They don’t respect exemption.-The female screener near the front door is cold and rude. Someone should remind her that our tax dollars pay for her salary.- Couple of security also rude, should learn how to communicate.Also Waited 4 hrs to be seen.

I was very pleasantly surprised by my experience here. I renewed my password, and overall it took only 20 minutes from the time I stepped in the door. The staff were very kind and helpful. It was Monday afternoon. Just be sure to have your paperwork in order before visiting, and read the fine print to avoid any unforeseen issues with passport applications.

Biggest complaint is the woman who is usually at the front who reviews documents. Long nails with a bunch of rings, I think her name is Julie. Unbelievably rude and always seems miserable. If you hate dealing with the public so much maybe change jobs.Other than her, the other staff has been friendly and helpful with each visit, including security