Allan McGavin Sports Medicine Clinic Physiotherapy at Chan Gunn Pavilion (UBC)

EDIT: Since being told by the doctor here that there was nothing wrong with me, another doctor in a different clinic did an ultrasound and discovered I have cubital tunnel syndrome in both arms.The doctor I saw,  Dr.  Navin Prasad, was quite unhelpful and passive aggressive. I have suffered from chronic pain for almost 2 years and was referred here by a doctor.His only suggestion for me was IMS, and he suggested I go to a pain clinic, where they would also do IMS. He had no other suggestions. When I said I had done research with peer-reviewed studies and concluded that IMS was not very effective for chronic pain, he responded (passive aggressively): if you've done all this research and know IMS doesn't work

Pretty bad experience with the doctors and administrative assistants here. The exam requested by the doctor was never sent to the appropriate Department. I only discovered this fact by calling the Department to check on the status of the request (when I discover they had never received it).

Spacious, clean, calm. Knowledgeable physiotherapists, pleasant, capable staff. Working with some old injuries; many years of therapy to date, but I'm making significant progress here - without reinjury.They deal with the basics, based on current research. No esoteric movement systems, theories, or fancy machines, just a thorough assessment, possibly some manual mobilization and then home therapy/ exercises that are up to you to do!They don't promise to fix you, but they will guide you to help yourself.

I saw physiotherapist Russell Reding for a chronic shoulder problem. Russell evaluated me thoroughly, then gave me a treatment plan of exercises to get me back to everyday tasks and the gym. He is very good at explaining what you need to do, why, and how things could be improved.I also think his positive attitude and his attention to my concerns is what makes him a great physiotherapist. I would recommend him to anyone.

Dr Orenstein diagnosed me incorrectly, had me wear a boot for 5 weeks that made my injury worse, waited several weeks to order an MRI despite worsening symptoms, didn't listen to me, was dismissive, and blamed me unnecessarily. He presumed I had a stress fracture despite a clear xray and presentation of symptoms and my physiotherapists' diagnosis being one of a sprain/strain. His wrong assumption and disregard for what I was telling him set me back about 2 months as I rehabilitate to walk again and miss races I've trained hard for. I'd recommend other athletes avoid seeing him and instead find a good physiotherapist who knows their stuff.

I've been seeing Greg (PT) at the Chan Cunn location since Sept 2018, after my left knee essentially stopped moving/bending, and any movement I did do caused intense pain - my Dr. and Greg said likely it was a medial meniscal tear - confirmed by MRI that it was. At my first appt. Greg tested my mobility, assessed my knee function, and discussed treatment options. He indicated that I wouldn't like it" (some of the treatments) b/c they would be uncomfortable

I've had experiences with both the Sports Medicine and Physiotherapy professionals at this practice. The Sports Medicine doctor diagnosed a chronic pain issue I had been having for years (and had never found a cause for when seeing other professionals). Then I shifted over to physiotherapy. I saw Greg Cugnet and I cannot tell you how good he was to me and for me. I was very nervous and uncertain at first. He was always clear, patient, compassionate, and helpful. His attitude made me feel we were a team in getting back to a better level of health for myself. I saw him for 6 months and my issue is better now than it has been for the last 20 years of my life! Slow and steady wins the race my friends and Greg will be there with you if you stick with it! I wish I would have found this team years prior, it would have saved me much pain and emotional turmoil.

Saw Dr. Orenstein. He did an assessment and created a great action plan for recovery. Would highly recommend.Thank you very much!

2019 Update: Sent a complaint letter in January about my bad experience in 2018. Within 2 days the director, Dr. Michael Koehle, responded. Was able to get an appointment with him within a week and was very happy with the time he took with me and the treatment. With a physio and exercise plan in place and a follow up appointment in 4 weeks I'm optimistic. 2018 Review: Half a star for the new facility and half for the reception. Not sure if this is normal for the clinic or just with the particular doctor I was assigned. If seeing Dr. Cabrita be prepared to wait over an hour for your appointments plus 30 mins or more alone in the cold exam room. 1st appointment (Oct. 10th) took 90 mins, but was seen for only 20 mins by a student doctor. Dr. Cabrita did not examine me and sent me on my way with a prescription for an anti-inflammatory, muscle relaxant, and photocopies of exercises to do. After 3 weeks I visited my GP who should have received a report after a week of the appt., but hadn't. 2nd appt on Nov. 14th (5 weeks later as Dr. Cabrita is only at this clinic 1X/week) = Waited one hour in main area. During that one hour reception told me twice it wouldn't be much longer. No apology was forthcoming. Finally, I asked to reschedule with another doctor. Was told I could only come next week to see Dr. Cabrita again as they had a cancellation. I said no and left as I couldn't see doing the waiting game again with the chance only a student doctor would see me.

I visited this office over a year ago and was told that i was out on a wait list for an MRI scan and was told it may take up to 6 months to get one. After waiting over 1 year I still heard nothing. I emailed the office and was told that they would bring this to the doctors attention. After waiting a few more weeks I still heard nothing. I emailed a second time and was then told that they forgot to fax my original MRI requisition form over a year ago and that they would send it today.This office in my opinion has a very lazy, unfriendly and unprofessional office assistant. I feel like they simply just don’t care to make sure you get taken care of.