SEPHORA

Had a great experience visiting the store. One of their associates helped me pick the right foundation shade for my skin. She was very helpful and made sure she answered all my questions.

Hi, I shopped at Sephora a few weeks ago in the seek of a product that would benefit my eye bags. A employee named Kayla offered me amazing customer service and introduced me to a product called Argan Pro- Retinol Eye Concentrate by Josie Maran". I couldn't be happier with my purchase. After applying it daily for 2 weeks

Associates are very rude and act as if you're stealing when just trying to shop. Went in to buy some things I was out of and buy a new pallet and had the unfortunate experience of dealing with the rudest associate I've ever met. Put everything down and left. Will order online from now on. Thought I'd give them another chance after being followed around like I was stealing the previous time I was in. I've been to other Sephora locations and have had nothing but great experiences, this one is garbage.

Just got off the phone with my mum who recently visited this location and was helped by an associate named Nicole. I’ve never heard my mother rave about customer service like she did about her experience here. She went in looking to be colour matched for foundation and ended up getting a full mini makeover and purchased a number of other products that were expertly recommended by “the girl with the bright pink ponytail”. She loved it and I’m glad to hear her so happy. Thank you to the staff there for welcoming and assisting her and my sister so well.

The Sephora staff are always so helpful when I go. They answer questions and are helpful when finding items one is lookong for. I've had good experience every visit.

Sephora used to be a store I would dred going into. It easily turned into one of my favourite stores to stop into. The workers are super friendly, between Roy T and the manager Colin and the beautiful ladies (I cant remember names, sorry ladies I will make it a point too) you will have all your questions answered and super friendly service. Knowledgeable staff and what an excellent job making shoppers comfortable and safe during COVID too

Rude and unprofessional staff!Me and my cast mates are in town with a travelling theatre group and we went to Sephora to stock up on some stage make up but were met with rude and unprofessional staff. EVERY time one of us (5 of us) would ask for help the staff would be so so rude and unhelpful and deny helping us at all. Although no one would help us, they were all there to follow us around like criminals. Even the security guy was insulting saying hello and greeting everyone BUT people of colour. Will never go to this location ever again!

Beware of expiration dates. Made a purchase in July just after the Thunder Bay store reopened after Covid. The product I purchased had expired but as I did not use it within the 60 days of there return policy they would not exchange the product. I was then scolded by Amy that I had plenty of time within those 60 days to use the product. Clearly Sephora does not check the age of their products and does not value their rouge customers with 10,000 points on their account. Not that it should make a difference but clearly it’s all about getting the sales and not supporting the products they are selling. I would think in this time of Covid local retailers would be doing everything in their power to satisfy their customer base considering everyone’s business maybe be facing closure. I should also note that in the 10 years I have been shopping at Sephora this is my first return. Buyers beware of aged stock make sure you don’t purchase things like mascara for 50 dollars only to find it expired to not be given an exchange. Also don’t waste your time at the management level or the district Managment level. They are not in any position to solve your problem. Very disheartening as visiting this store with my daughters was a regular outing. Not only have they lost my business they have also lost my families business as well. But I am sure this post will be of no importance.

I’m very disappointed in my experience with Sephora. The first time I called to try and book a makeover I was on hold for 20 minutes so I finally hung up. The second time I got a female that could not understand that I wanted to book a makeover. I was very clear about what I was asking. Finally a man came on and said that “they had limited artists” and “to book online” and hung up on me. So after three strikes….I wont be supporting this store.

Not a typical place for a man to go, but I am an admitted Frag-head" so I was excited about the store opening. Extremely inviting staff