Atkinson's

Thank you for being so accommodating.I was coming into town from the southern gulf islands for the day, and misjudged the traffic despite my efforts to give myself an hour to get to the store.The staff was so accommodating, waited for me past closing and watched for me in the dark to make sure I was just outside so they can hand me the purchase. Touchless service with a smile. Thank you! We will definitely recommend this place.

Had a problem with one of the Hermes plates I bought. Instead of easily blaming me or denying everything Dany made sure I was taken care of. Will be a customer for life and be recommending all my clients here. Amazing selection of high end tableware, cutlery as well as fine linens. Puiforcat, christofle, Hermes, frette! Everything is here!!

I ordered a pair of highball glasses, which is a ridiculously small order for this store. They were packaged exceptionally well and the glasses were spotless upon arrival (which never happens with glassware). There was a delay in shipping and they looked into it promptly for me. Good service all around.

I’ve never been to a store that has such exemplary service. Not only is the selection of high quality and beautiful items unmatched in Vancouver, but the level of customer service was superb. Big thanks to Danny for going above and beyond to help me select the perfect item for the occasion I was looking for. I can’t say I’ve had a better shopping experience!

A poor customer service experience - unable to take an expensive piece home overnight to see if it works in our decor because of some vague covid excuse. Have bought here before and tried to support this local business but this experience made you feel like you were begging to buy something. Buying it on Wayfair instead because of their return policy.

A great store with a fantastic items and superior customer service. I have ordered online from them and visited in store. In store service is friendly and knowledgeable. A great place to shop!

This place has a great selection of high-end houseware products ranging from sterling silver cutleries to crystal whisky glasses to designer bedding. You can also custom order stuff from a large selection of their brands, but it usually takes 2-5 months to arrive since a lot of stuff are custom made. The staffs are usually very friendly and knowledgeable about their wares. The prices is fair for the brands, but definitely high-end. If you buy over 3000 in one order, I think they have a slight discount on the whole order.

Atkinson’s is a truly special store, where personable, elegant service is valued and uniquely-curated luxury home products are at every turn.The family who owns this store fosters a sense of warmth and friendliness amongst all staff (no stuffy snobbery here), and the items they stock are the kinds of pieces your family and friends will cherish for a lifetime. Atkinson’s is not just for those with deep pockets, however — in addition to rare home items, the buying team at Atkinson’s has also brought in an excellent selection of premium-yet-affordable gift items that are high quality without breaking the bank.If you’re seeking best-in-class service and truly unique home items, Atkinson’s is in a class of its own in Vancouver. The combination of modern services and old world manners make it a delightful oasis on a street filled with mass-produced home items and copycat design spaces. I highly recommend.

I can't even begin to describe how good the service is here. First off, my wife and I are clearly not this company's best customers. We went in to buy some new flatware and I found out they carried a specific brand we wanted. This would likely be on the lower end of what they carry here in terms of price but for us it's expensive. I volunteer with big brother and has my little with us this day and I told him to keep his hands in his pockets haha.When we came in we were very kindly pointed in the right direction and went upstairs to look. We had a very nice lady come help us to what we were looking for and then also joined by a really nice man who knew absolutely everything about the products. We joked about telling my little keeping his hands in his pockets to which he encouraged him to pick up a $1200 crystal decanter. He then also showed him a $4000 pen. I found out it was his family's business later but I can't even begin to describe how happy that small act of kindness made my little. He told his grandma all about it as soon as we got home.We got what we were looking for as well and will certainly be back to buy and new housewares for our home.Thank you so much for incredible service, unbeatable product knowledge and an amazing act of kindness that actually made a difference in someone's life who needed it.

Excellent customer service from Danny, good stock availability and competitive pricing on the item I wanted. Have bought from Atkinson’s on a few occasions