WestJet Cargo

customer service is friendly but didn't get the point across correctly when is came to price. End up changing my flight because i thought it was cheap. Ended up almost costing as much as my original ticket. Tried to get it sorted with manager no help wouldn't let me change back to my previous flight. would only let me cancel the hole trip to get my money back. ended up paying double for one flight. Westjet says they make changing flights easy, yeah if you got a bunch of money to spare.

Westjet was my first choice for years to fly with..........but the last few flights ( as I travel Canada often with work) have been terrible. The service agents are grumpy and not helpful, flight attendance don't really seem to care if customers are looked after or happy, there is no in flight entertainment, all the good humour seems to be lost. I think this is very sad as it was a great Canadian Airline that seems to me has lost all its luster and caring personality.

Unfortunately this airline has really lost it’s quality and constantly provides terrible experiences. My most recent trip (June 2022) was a complete disaster. All my my flights were delayed (5 flights over two days) which was not easy as I was traveling solo with an infant. I missed connections due to ground crews, service agents, etc. During one of these delays, I noticed there were no more connections from the middle destination I was flying to. When I tried to talk to the agent about this, she cut me off and told me everyone on my flight had a connection and it would all work out. Well, it didn’t and I had to spend 3 hours in an airport only to fly back to my departure location to then catch a completely different flight to my destination. I understand she was under stress, which is why I approached with kindness- which was met with rude and useless customer service.Not only did they lose my luggage and break my stroller, but my damaged luggage claim has not been addressed and it’s almost been a month. I’ve been on hold this morning for two hours waiting to talk to an agent as I have done all the “online forms” available to me, with no communication or response from the airline.

WestJet completely ruined our trip.My family arrived early for our flight and were checked in and waiting to board in restaurant area inside security. It was very busy so we were delayed paying bill. We went to board 20 min prior to takeoff and were not allowed to board because they said it was too late. We did not hear anyone call us. We had use our trip spending money and borrow money to pay $2400 for 3 new tickets ($900 more than the original ticket price) so we to could make our connection. This was just a cash grab because we hadn’t purchased insurance.Then on the way home we had a 5 hr delay. They told us it was because a coffee maker overflowed and flooded the plane. A new plane had to be brought in 5 hrs later. We then couldn't make our connection so had to find new flights. This resulted in an additional 5 hours of waiting. We got home 10 hrs late.This has been such a terrible experience, start to finish. Our family holiday was completely ruined and were still paying for it. We never received any reply from WestJet or any compensation for any of these issues.

charged me twice for dog to Calgary to Victoria and won’t give me back my money most expensive flight for a pup 1050$. Was supposed to be 350 lol. Be careful when you give them your credit card info. I have called 5 times they keep saying they will fix it but nothing comes threw 45 days of hearing that.

We were good for time, but the check in lady could not be any slower. As a result we missed our flight, and couldn't get home until the next morning.

I had the ABSOLUTE worst travel experience with WestJet and will NEVER be booking with them again nor will I recommend anyone else. My first flight was delayed by over 3.5 hours, the staff didn't give any reasoning or notice and only told us minutes before the flight was supposed to depart. No compensation for that whatsoever. They cancelled my returning flights multiple times, had me on hold for 6 hours before the call ended abruptly. I had to call again and was on hold for 14 HOURS. FOURTEEN. The caller said this was a new wait time record for her. Absolutely disgusting customer service, I have no idea how this airline is still in business. DO NOT RECOMMEND. Stay away from this nightmare of an airline and save yourself a lot of money and stress.

I will never never never book with this airline again. They changed my father in laws flight 8 times, which included 2 changes in the last hours before he was due to leave. This caused him to miss a connection and have to stay in the airport all night with no luggage. The customer support is the worst completely non existent. I am shocked that they can get away with such treatment.

After 23 minutes on hold, I was disconnected. I called back and after 26 minutes of waiting got to speak to a representative that aided me in booking a return flight. Wanting to add my dog, which WestJet considers to be a family member, she put me on hold for several minutes then returns to our call to tell me she will be transferred me to someone who can assist me in adding my boy to my flight. I wait on hold for my second representative who then tells me she transferred me to the wrong department. I wait on hold again and speak to my third representative who tells me she is unable to book my dog and will transfer me to someone who can. Waiting on hold AGAIN I realize this second call" has already taken up 1h20m37s of my time so I hang up. ONE HOUR AND 44 MINUTES

One star is far too many. Rude incompetent staff act like theyre hard done by because they have to do their job. The flight was delayed 4 hours on the tarmac and they offered no food or drink as is required by law.They lost both of our bags and after being informed one of them was medically critical, they flat out lied to us TWICE just to get us to leave the desk, and then went radio silent.Our first family holiday in 4 years in completely ruined and we incurred almost 2000 dollars in expenses because of it.Please remember they sold out to a multi national in 2019 and are not the canadian company you think they are.Worst airline in Canada, chooose literally anything else.