U-Haul Neighborhood Dealer

I'm still waiting for my deposit back and it's been way over a month's made us drive there then told us oh you'll get it in the mail and still nothing yet

The vehicle was ready to go, clean and had no problems. Service was quick and friendly. Would definitely rent there again.

Just the most horrible experience

Good stock. Clean environment. Nice truck. Friendly staff. Great price.

Although Crystal (the Owner) has been superbly helpful in the midst of a difficult rental process, it remains that I would not be able to trust my next rental to Bait Casters. I arrived at 9:00am, the time when an employee of Bait Casters was supposed to open the store and I was scheduled to pickup my rented cargo van. By 9:30am no employee had yet showed up and a few clients that had been waiting with me decided to go elsewhere. As I was about to also leave after a few phone calls to U-Haul, the kind owner (Crystal) showed up to take over what the no-show employee was supposed to do. Crystal very efficiently took over my Van rental and I was on my way close to 10:00am. Unfortunately Bait Casters did not have a good inventory of rental vehicles on site (3 in total). We can reserve a vehicle at one location but if UHAUL vehicles have not been dropped off at that location by the day you need it, then UHAUL will send you on other locations until you find the reserved vehicle. I cannot imagine risking a similar stressful experience for my next truck rental. Missing my early departure unfortunately altered the course of the day's planning with elevators, moving, etc. The only very positive experience was the Crystal, who was SUPER GREAT to make it up for us in the midst of her having to leave her work place to attend to Bait Casters in the absence of her employee. I regret that I cannot offer a better review under the circumstances.

Hey friendly and helpful staff

Excellent customer service. Would definitely recommend. Accommodate last minute request as well as late return.