Once Upon A Child

I love this place, and I'd absolutely recommend it to any children, youth, and parents. Back when I was younger, I would get clothes here for myself and my sibling all the time. Reasonable prices, excellent organization of items, a great selection of toys, videos, and clothes!

Very small store but jam packed with kids stuff. Be prepared to spend some time finding items. Narrow aisles are organized by age. They have everything from clothes, footwear, uniforms, toys, books, strollers to carpets. They do not accept or sell cribs or baby bedding. They also buy your gently used kids items. They give you back cash or store credit only. The amount they give you back it not the full value of the item, only a percentage. You can wait in-store while you wait for your items to be sorted thru or you can pick them up by the end of the day. The store sends you a text message when your items are ready which is really convenient. If you don't pick up your items by store closing they may donate them to the thrift store next door.

Price comparison for what they sell and what they give for your quality used items is not on par. If you buy used stuff from them the do choose all the good items but when you're bringing clothes in don't expect more than a dollar back per item for your goods.

Went to this location twice and both experiences were terrible. Went to sell some of my daughters clothes and one of the workers wrote her name down wrong. When we were walking around waiting for our order to be done All the workers were mocking and making fun of my daughters name behind the counter. Second time I called to place an item on hold because I live in Scarborough and I’m pregnant and didn’t want to drive all the way to this location and the item not be there. The worker on the phone told me no and that I had to come and look for the item myself. Where as all the other Once Upon a Child locations I’ve been to have no problem holding an item for me. Their customer service here is honestly terrible.

Great place to buy and sell gently used clothing and toys. They are selective with what they buy but as a buyer, I appreciate it, as things should be working and in decent condition. If you come with reasonable expectations then you'll be very happy with what you find.

I had a terrible experience at this store. When I walked in, the employees barely acknowledged me, and seemed annoyed when I asked for help finding a specific item. To make matters worse, I later realized that the item I bought was of a wrong size, so I went back to the store to try to return it. The employee who called herself a store manager was unhelpful and unsympathetic, and made process incredibly difficult. I ended up filing complaint with Consumer Protection Ontario because i didn't want to leave the entire experience unattended. Overall, like many others I was extremely disappointed with the customer service at this store.

Pros: great selection, good quality, gently used items that look brand new & great pricesCons: store is jammed packed and I found it hard to shop. I thought it was very messy and didn't like that there wasn't clear signage to navigate the store. I'm giving 3 stars because when I first walked in I expected it to be nicer. It felt like a run down value village and from first glance looks like a dump.Would I shop there again? Definitely! The selection and prices make up for the poor aspects of the sore.

The girls here working would rather talk about the latest gossip than help customers. Standing in a so called line for twenty minutes with no one taking the time to help me whatsoever. Store is very messy. Some stuff is overpriced! Horrible customer service.

First time coming to the store to sell 2 bins worth of kids clothing/toys. Waited about an hour in-store on a Sat afternoon, which is a bit longer than other used kids clothing stores I've been to. The store has a lot of stuff to look through though. Right now they have a promo for books, buy 3 get 1 free, and 20 body suits for $10. Convenient that this location is right beside a Value Village - I was able to donate anything that I could not sell.Edit - came here again after 8 months and found out that selling is not a first come, first serve basis. If you stay in-stores, then they give you priority. If you leave, then expect your stuff to not be looked at for hours. Just something to keep in mind if you have kids with you. I dropped off my stuff around 1pm and got it checked by 4:30pm, but that's because I came back to the store and waited 30 mins.