FedEx Authorized ShipCentre

I scheduled a package pick up at my house and left the parcels out all day as instructed. I came home from work at 6pm to see they were still here. I called the 1800 number and they confirmed the pickup would occur between 6 and 8. At 8:30 they still haven't picked them up so I called again. This time I am told the driver picked up one parcel even though there was two scheduled for pick up BUT BOTH PACKAGES were still here. I told her this and she attempted to contact the driver twice, putting me on hold each time. Then she came back and stated she could only at this time schedule a new pick up. I asked her if they would be compensating for the fact that they did not come and she said no. This continued with 2 other holds until I finely said I would like to be refunded and would take them elsewhere. I was then transferred to another woman who went through the same thing and also added that my package apparently was picked up at 9am when it is still sitting outside. I told her I wanted a refund and she told me she had to transfer me again. When the third person answered she again told me my package was picked up at 9:15am and then said she wanted to contact the driver. I told her I was past that and I wanted to be compensated, another 2 holds later and she came back stating she put a request in and that I would be contacted within 3 weeks to find out if they would refund my package and that she was not able to do it. This is an hour into a phone call and over $60 spent to send packages. I told her that it was ridiculous and there has to be a way to do it more convenient. She said she did not have the ability to do that. I am still on the phone with absolutely no resolution. Never Again FEDEX!

Most laziest delivers driver. i would never recommend this company.

Not as user friendly as it could be!

This is a professional" delivery company. I got my package but that's not what matters. They ringed my apt

Packages were tossed out of moving vehicle into driveway

Easy to drop off packages...once you figure out you're in the right place. Definitely needs signage outside to let you know they are in the Staples building.