Niagara North Family Health Team - Fourth Ave Site

I can’t even believe my mom went in for an appointment today and due to her doctor misdiagnosing her for 5 years and messing up paperwork it made her inquire about another doctor, so they take her in for her appointment do everything then someone comes in and says you’re no longer a patient here, but no one called to cancel her appointment but they swiped her healthcard which means they got paid, but if you miss an appointment you have to pay them, but they have no problem wasting your time. I didn’t know that you could lose your doctor because you inquired about another one because your doctor wasn’t doing his job. So disappointed that with her health issues she had no doctor for the time being. For a facility that makes mental health a priority, it clearly wasn’t today to cause that much anxiety in a patient.

I'm a new patient there, had my first appointment today (Dr. Elliott). I was very impressed overall with the whole experience. I walked in the staff was very friendly and nice. Sat down for maybe 1 full minute and was called into room.I was a little nervous as it is a new doctor who doesn't know me. And Dr. Elliott killed it. Very nice kind, and when doing his procedure. He explained everything to me.My experience was outstanding and loving the new doctor.

After many years coming for at least one general exams i gave a break for few years then i called to make an appointment and they surprise about my profile is inactive and they dont accept me back because obviously is no business for them. This office look for very sick people who have to come every week. But thanks God I have been very healthy i dont require coming all the time.Also customer services is no the best. I don't recommend this place for your family doctor.

Dr. Ho is amazing and has been helpful since my very first visit. However I don’t know what’s going on with reception but it’s always the worst experience having to call there. I received a message they wanted me to make an appointment and when I finally got through after a few days of trying I told them my work schedule and asked if they would have anything that fit around it and she said ‘no this is a doctors office we only work regular hours’ as if I’m supposed to just know what that means. Then tried to pressure me into threatening my work so they would give me time off for an appointment they never even told me the purpose of. Like I said I love my doctor, but trying to get in contact is becoming so difficult that going to a walk in just seems so much simpler. I used to be able to send her a message on the Patient portal but even that has been taken away now and I can only email reception

Website should have been correctly updated for Canada Day hours of operation. Saturday, July1st noted as closed- correct. However You closed the office early on Friday, website notes open until 5pm - INCORRECT.

I'm really surprised by the negative reviews here - I've had nothing but fantastic experiences with this health team! My family doctor (Dr Elliott) is great, and all the staff at the clinic have always been super helpful and friendly. I've never had an issue getting through to a receptionist or being able to book an appointment. I've also been super impressed with how the clinic is run during COVID - the waiting room is generally empty, the wait times are minimal, and I've always felt totally safe. Overall very happy with this health team and my family doctor!!

From the first point of contact I have experienced professional care, excellent communication from medical receptionists, practitioners, physicians and those supporting the online portal. If you do not have unreasonable expectations the service, care and coverage is excellent. As a frequent flyer over the past 5 years I have only appreciation and respect for everyone I have encountered at this practice.

Just called to inquire about how to be a patient here. The receptionist was awful. She cut me off, told me they aren't taking patients, no one in the city is and to call back in June when we might" revisit taking patients and then hung up on me mid-conversation. Let me just say this

I cannot say enough good things about this clinic. We were fortunate enough to get a spot when they relocated, and our doctor, Dr. Yurkewich is amazing, and when she went on maternity leave, her replacement, Dr. Ovens was fantastic as well. I know it can be difficult to get a hold of the reception, but I have yet to encounter a single family doctor office that doesn't have this problem, and the portal is a great substitute. I have a toddler who is always coming down with something and we are always able to get an appointment the day of.

Dr Ho is absolutely amazing she listens she does not make me feel uncomfortable if I don't understand something she makes suggestions and works with me to make proper healthy choices she is very efficient very knowledgeable and I feel so blessed to have her as my doctor I