Gino's Pizza Corporate Office

I had terrible Customer Service from Gino's head office call center last night and their excuse did not add up. I placed my order at 925PM and they ended our call and said it will be 40 mins. I called back 45 mins later and said they had a system problem and order was placed 23 mins ago. So they knew they had a problem but no one called me, when i called the agent had poor customer service she was was abrupt and did not offer any remorse or solutions, the store that was suppose to get my order was closing soon as per escalation to Call Center Manager Marc so i was forced to go to Pizza Pizza who delivered on time. AGAIN this is not an issue with the local store but with the Head office of GINO PIZZA and their very poor customer service

Omg if you want what they offer in their pictures order from a different restaurant. They took my money when I ordered BUFFALO WINGS. They claim that Buffalo wings are “WINGS SAUCE ON” They won’t refund me, deal with there screw up. “Our pictures are not what you will get.” The picture IS Buffalo wings I did NOT get Buffalo wings. They are rude. They interrupt you. They treat you like Buffalo wings ARE PLAIN WINGS SAUCE ON THEM. LMAO. So why not advertise “We sell wings sauce on OR on the side” I’ve never dealt with ignorant uneducated people like them in my life. Good luck with all complaints!!!!! Parliament Wing Machine took my money neither them or Head office will give me a refund or BUFFALO WINGS.

we ordered pizza online for pick up in Guelph - stone rd. The pizzas must have been from previous days specialty pizzas not sold - as it was overcooked and inedible. the Parmesan bites were burnt and inedible. I was not aware that i had to open each box before paying to ensure i had an edible product. $ 33 wasted . we will never order from Gino's again

Im not one to leave a bad review but i felt my situation warranted it. I have been an avid weekly ginos pizza customer for years, however that will change after today. I order two party sized pizzas for my daughters party and upon returning home from picking them up they were burnt at the bottom. We ended up peeling the top layer off just so we could eat them. Poor kids. Because of time restraints we had no other option. I was optimistic that ginos would credit my account for next time as they are always accommodating, however, they did not compensate me fairly. They offered me $10 back. $10 on a $60 + order. Why would anyone choose to pay $40 for burnt pizza but Ginos forced me to . I was sadly disappointed and so were the children.

ZERO STARS. TERRIBLE CUSTOMER SERVICE. AWFUL CALL CENTRE.The call centre took my order, I asked them to repeat it to me and when I received my pizza it was not what I ordered (they put no cheese and no sauce).When I called to say they made the wrong order, the call centre listened to my conversation (AFTER HANGING UP ON ME TWICE) and found out they were wrong they would not give me a replacement pizza and offered me a credit of LESS than my order.When I tried to use the credit they told me I would only need my phone number. I used my phone number and the location said I had to order online.VERY BAD SERVICE, CHECK YOUR PIZZA BEFORE YOU LEAVE.

Was at Gino's Main Office this morning. Unfortunately they don't make pizza at this address. I'm sure it would be awesome if they did. Reception immediately greeted me with a warm smile. I was attended to within minutes and wasn't kept waiting. World class service at this office. Great job Gino's!

Always a wonderful experience to visit Gino’s corporate head office. Everyone is so helpful and they never make you wait unnecessarily. They are very organized and always motivated to getting things done quickly.

The pizza we ordered yesterday took just under 1 hour and 40 minutes to arrive. The previous pizza order had the incorrect ingredients. Ginos sucks!!!

You need to start getting on your franchise owners about doing it by the book. This one needs to be fired though. Most certainly won't be getting gino's pizza until I know this person is not employed. When I pay for extra toppings, I expect extra toppings. On multiple occasions without fail your franchise owner has neglected the public reviews they get and continues to ruin your company's name. The 125 seabrook location in Kitchener Ontario. Check the reviews yourself. Everytime they gets a real review he calls it fake and has a bot put up a few more that lie about exactly what they screw around with. Its pathetic and clear as day.