Waterloo Region Community Legal Services

Thanks again Tish, need some time; like you said. Thank you for your kind words, it really meant a lot. You sure have heart, and a code of ethics!Your kindness to someone special, I appreciated. We spoke; was under the weather, I wanted it done, stamped mailed and delivered. That was team work!You sure do have professionalism!If any questions, I'm here. Thank you for waiting; I hope the information was enough? We all don't like to revisit past, only to remember to heal!Sometimes that is not your first reaction... As humans we all try.We remember war, to remind ourselves who lived and lost. To remember, we are alive! But it sure took a lot out of life.The scars can be skin deep for some or reminisced, LETS TARE AWAY OR GET RID OF THE SCARS". IT MAY KEEP YOU FROM NOT LIVING YOUR LIFE".STOP THE ABUSE IN ALL FORMS!THIS LADY TISH

Their employment lawyer is incompetent. Asks you a question, words it incorrectly, gets mad, says awnser the question, you correct her, and because your right she becomes petty. This woman was rude condecsending, and I have spoken to numerous employment lawyers. This woman is trash. Said we were supposed to meet at one but calls at 11 and tries to strong arm me into a call cause she wants to go about her day, yet you need a timeline. This woman is a failure.

Reliable but quiet expensive without having alternative payment options

What a phenomenal group of people! I pray the government doesn't cut their funding, I don't know what I would have done without them!

A fantastic help. I can not say enough good things about them. Really helped when my scumbag of an employer decided to let me go without cause.

Contacted a housing lawyer to seek help with a landlord issue I had. She said she would help me and even gave a timeline on when she would help me and contact me with an update. Not only did she never reach out to my landlord regarding the matter like she said she would, but refused to reply to ANY of my emails or answer any of my calls. I sent her multiple emails asking for updates on my case and whether she’s taken any action and also sent email forwards from my landlord who was harassing me through their debt collections agency (as she had requested I forward them). But, it was all in vain. I was very badly ghosted and received no help whatsoever. Even the reception rarely picks up when you call them and the whole set up seems very unprofessional and badly managed. I don’t understand why you would ghost low income individuals who obviously come to you in need for help. My whole experience was absolutely unprofessional, unsatisfactory and the interactions sucked. I would not recommend at all. I feel so helpless now bc this was my last resort to get some proper advice and help regarding my old landlord taking me to their debt collections agency unfairly but since I wasn’t able to get either advice or help I just feel pressured to succumb to paying it.

I am on Ontario Works. I reach out regarding two separate matters. First matter I emailed them about has not been responded to. Second matter, today they email asking for my full name (in order to receive any sort of help - which I find to be quite odd); even still I provide my full name, and yet not a single one of them responds and it is nearing their business closing hours; I have tracked and see my last email has been opened. Is prompting me to turn to here. If anyone is considering contacting, know that they don't value your time /the nature of your concern. I have tried numerous times. This legal aid clinic is withholding a vital service to I, a low-income Kitchener-Waterloo resident; withholding a service I so desperately need. Be warrned.

The desk clerk is friendly and cute ;) and they are up beat and friendly honest and helpful.

I got vital information I needed so I'd like to thank them for that. I did have to wait 45 mins after my appointment was supposed to start in the waiting room where the front receptionists didn't even answer any of my questions for 15 mins. Terrible experience with the front receptionist but the legal advisor did help. She seemed hostile to me when I asked some questions. Overall still a decent service for what you pay (free).