AMA - Alberta Motor Association

Bonnie was exceptional! My 94 year old dad and 83 year old mom needed to get/apply for Alberta Identification cards. Both my parents have mobility challenges, she was so accommodating, patient and so respectful to my parents. Nowadays, people are so in a hurry, we really appreciated Bonnie's kindness and efficiency.

They were pretty scumy. This was around 10 years ago, once My dad already paid for my license plate renewal then a couple days later I went for renewal not knowing my dad already did it. They took my money and didnt say anything. Another time, my mom paid them and the girl at the front didnt give my mom change.thats it"she said. My mom didnt speak much english

Normally quick service but I was wary walking in to do my registration today and seeing a line with only 1 person at the desk. Then multiple staff appeared and I was seated almost immediately. Terri-Lynn was super helpful informing me of my other vehicles registration while also processing my GDL. She was friendly despite it being Monday morning and had me out of there in only like 15 minutes.

A lot of screaming and unprofessional behaviour from a registry clerk. I was in the registry line the other day, when I witnessed a registry clerk berating their co-worker - who seemed new to the job. Is this why the lines are always so backed up and busy? Staff being treated so horribly, who would want to stay to work in such a toxic environment? I felt horrible for the poor girl being screamed at for using something wrong, everyone in line was made extremely uncomfortable with this behaviour that no management addressed- absolutely unacceptable.How about instead of screaming at your fellow co workers and making a scene, try staying in your own lane and helping the customers. We don’t pay for a show but to be provided a service.This place has certainly gone downhill. Sad.

I love being a member of AMA. We got the best customer service today when registering a business. Highly recommend!

Terri-Lynn is one of the most kindhearted and effective employees at this AMA location. Her assistance saved my family and I so much money and time that could have been easily wasted. The compassion she showed us was truly unforgettable, and we can only wish the absolute best for such a valuable employee :)

Jennifer was pleasant and efficient and got my registration and driver's licence renewal processed quickly.

I am writing to express my deep disappointment with the service I received from AMA (Alberta Motor Association) regarding the driving lessons for my son.Initially, I chose AMA based on the recommendation of Solomon, whom I was trained by in 2011. I booked the basic package for my son, expecting a similar experience to the one I had with Solomon.However, my expectations were not met, and I would like to bring some specific concerns to your attention.The first two classes with the instructor named Mylene were conducted solely in the neighborhood, which was surprising to me. When I had my lessons with Solomon, he took me to various locations such as Deerfoot, Glenmore, and Barlow right from the first day.I found those experiences invaluable for building confidence and developing a comprehensive understanding of different driving situations.However, with Mylene, the lessons were primarily around the neighborhood area. When I raised my concerns about this discrepancy to Mylene, she appeared to hold a grudge against my son and began questioning about Solomon from my son. This unprofessional behavior on her part created an uncomfortable and hostile learning environment for my son.To my dismay, Mylene failed my son on his driving test, citing reasons such as driving in the middle of the road, being aggressive with the gas and brake pedals, parallel parking, and speed control. I find these assessments puzzling because my son had been driving flawlessly for over 2 week, demonstrating competency and adherence to the rules of the road.Furthermore, Mylene insisted that my son book additional lessons with her, claiming that she would pass him if he did so. This approach felt like a form of blackmail, which is unacceptable. I had not anticipated encountering such unprofessional behavior from an organization like AMA.Moreover, I must mention that Mylene's command of English was inadequate. She often struggled to differentiate between the phrases pull over" and "pull into the parking lot

Giving them1 Star is very generous, in my opinion. Unsatisfied customer here, we were given different numbers on the day we went there (we brought home the paperworks that they gave us) but the quote changed on the day we signed the contract even if everything is the same. They will not honor the price they gave us.

The road tester my son had was absolutely amazing - I’d give 10 stars if I could! Dawn was friendly and pleasant and totally put him at ease during his test. I also very much appreciate her giving us the opportunity to get our brake lights replaced instead of cancelling our appointment. She was very fair and thoroughly explained the errors my son made during his test.