Appletree Medical Centre

The technician was rude!! Telling me off just because I didn't bring a physical copy of my form. Like for god sakes, I literally just transferred to York University. We weren't supposed to bring physical copies of our forms when we were at UTM. And continued pestering me about it through my consultation. Waited 3 hours for a doctor to sign a piece of paper and it wasn't even done properly... Probably gonna end up having to visit another location to get it done. Was still charged 75 dollars. And they don't accept most insurances.

I tried to make an appointment today around 3:15pm, the man who answered the phone was extremely rude. It's literally your job to answer questions and be helpful??? Just because he is fed up with his job doesn't make that my problem.

Absolutely horrible service. I went with my friend to meet a doctor and we had to wait over 5 hours , and since no one called us, we went back home after wasting all that time. The people working there were not helpful at all and were rude too.

The prolonged wait times were extremely frustrating. Despite arriving promptly for my scheduled appointment, I found myself waiting well beyond my designated time. The lack of adherence to appointment schedules not only caused inconvenience but also demonstrated a disregard for patients’ time and well-being.Furthermore, the customer service I encountered was subpar. The staff appeared indifferent and disinterested, failing to communicate effectively or provide clear information about the delays. There was a distinct lack of empathy and understanding towards patients, leaving me feeling unheard and undervalued as a customer.

I don’t want to give at least a one star. Today, I visited the Apple Tree medical centre to inquire whether my friend's X-ray had been faxed to them. Unfortunately, my friend couldn't make it to the center due to her fractured leg. However, I was appalled by the unprofessional and rude behavior displayed by the ladies at the front counter. When I asked if the X-ray had arrived, they dismissively told me to check it myself, claiming they were too busy with other tasks. To make matters worse, when I inquired about the doctor's departure time, they simply replied that they didn't know, without any further assistance. It is utterly unacceptable for a healthcare worker to treat a patient in such a manner. I am deeply disappointed by the appalling level of service provided by this establishment. Horrible service ever.

This location never has a receptionist. The staff complains always that they are understaffed, which is not an isolated incident but every time I have visited over many months. The average wait time to see a doctor is two hours and appointments are not available to international students with UHIP insurance. As this is the only medical option on the York Campus it’s completely unacceptable

I am disappointed that there was no less than 1 star to rate this branch as they absolutely don’t deserve even one star for the service they provide. To clarify, I am not speaking about doctors as my doctor is great! But the staff’s attitude is unacceptable and sooo disrespectful!! One of them hung up on me a few weeks ago and when I called back to request to file a complaint, she/they gave me a fake email address to write to! I realized this when I contacted appletree’s general email who replied confirming that the email address that I was given was fake and promised to investigate the rude incident that occurred to me, but they never did!’ I wrote them back and they still haven’t replied to me even after more than 4 weeks! I can’t believe they tolerate such incident where a member of their staff deliberately deceives a patient and humiliates him! This is so rude and unacceptable!! Terrible customer service! It’s pity as they have good doctors working there, they should be supported by a staff who at least respect patients-not treat them in such awful manner!!

I only rate the doctor that attended to me the 5 stars but the nurses at the call desks are complete useless individuals I have ever met in my life. Especially those young brown ladies. Very awful. Very rude, ignorant and seem to be selective. I booked an appointment and found only 2 people ahead of me and I was forced to wait for 3 hrs. I don't understand how they run that system. They should just get out of there and go home. I totally undemimed what they might have studied in school. Unqualified individuals given opportunity to serve but in turn killed the chance because of their incompetence. Nkt!!

I made my last visit to Appletree on Tues, Feb 7, 2023. Dr Laham is a great doctor and I had always been pretty happy being a rostered patient here, but unfortunately my visit was absolutely ruined by the office staff (everyone but the doctor) and I will be switching out of Appletree.i was most taken aback by the average sized young white male with black round ish glasses behind the desk - I walked up to the desk where no one was waiting and said Hi!" and he immediately snapped at me

I wish there were a 0-star option.The worst clinic I have ever been to.Located at University, you have this naive taught that their first priority is the well-being of students, but all they think about is taking as much money as they can. As an international student, I have my UHIP and beneficial plan. I have been to 4 different clinics before, and everywhere was tried with respect and kindness. And all the time, my visits to walk-in clinics were covered by UHIP.But at this clinic, they told me that my coverage is around 80% or 70%, so I need to pay a difference, and also, I need to register and pay for every particular problem I want to discuss with the doctor. Okay, fine, I can go with it, but when I spoke with a doctor, he only made it look like what I was asking was something unreasonable (the issue was a skin problem). He barely wanted to give me a referral and was trying to say that it was just because of masks, saying all the time you can always put cream... (spoiler when I visited a specialist back home, I discovered that my problem needed to be treated, and it wasn't my imagination). Then he finally did a referral (he told me it could be up to 6 months again trying to talk me out of it). So now it's been more than six months I didn't get any confirmation at all. So after the visit, I was left with a few dollars less in my bank account, and a horrible aftertaste that all my problems were nothing and a feeling that I don't understand anything about my body and its comfort.