Sport Chek

Had a great experience with Shannon, shea and tom. I had a return and things couldn't have gone any smoother, thanks for your help and understanding very much appreciated.

I am writing this review based on a very bad experience at the Coquitlam Mall Sport Check branch recently.I entered the store and found my wife and my son waiting outside the “inventory storage” doorway. I asked my son if he found a good punching bag so I could teach him appropriate martial art punching techniques.He said yes and then I asked an employee if they had a “display” so I could check the quality of the 80lb bag.He said no but pointed towards a newly boxed bag under a desk in the inventory area.  I then asked if I could enter the designated area and he kindly said yes. I then I walked about 4 or 5 feet into the area beside him and could see on packaging box that it was made by Everlast.Note the inventory area is embedded with the public shopping area, the only separation is an open curtain.  We did not notice the small sign above the door that says employees only until later on.I told the young man that I would purchase the bag based on the fact that I know the brand and poundage well and that I did not want him to have to unbox it (save his labour not to do so).While we were talking about the purchase, to my instant shock, a middle aged man yelled “get outa here” from a few aisles down.  When I realized that he was taking to me, I was surprised and felt extremely disrespected as a customer.  While I walked out of the room I responded:”excuse me”.  At this point, he chested up to me quickly with a body language like “get the f***k outa here”.I then face to face calmly said “I will get out if you don’t ask so rudely”.  He responded with a smile on his face saying:” you are serious?!”My wife was totally shocked that for absolutely no reason we were treated this way as kind polite customers. We never even use our being customers as a reason to have any “perceived” position power at all in stores.I am currently 65 years old and had not been spoken to like that for absolutely no reason since I was a teenager in the 1970s.He then told my son  for absolutely no reason that he (my son) was a really nice guy unlike many other people who are not very nice at all (obviously talking about his elder father).My son then called him an a** hole which he obviously deserved. Then that insecure foolish man quickly walked away with a red mad face and left his poor employee to handle it alone.Apparently he is a manager and his name is Tom.  Judging from the way his employees reacted it seems that they were not surprised at his demeanor.I can now see why this branch has such bad reviews, even if the staff like the inventory control and cashier employees are very nice and accommodating.I believe this dude needs serious HR training to prevent him from abusing any other customers or younger employees.  What a terrible example for young people that cannot stand up for themselves as most mature woman or men can do.I felt it very necessary to write a review and report this bad experience. Somehow a manager in a retail store think is ok to speak to the customer that way.  I understand that for safety reasons customers should not enter an employee only area.However, even without any back ground information he could easily just say, “this is an employee only area, can we have the discussion outside.” Rather than yelling cross the store, making a scene, and totally disrespected to the customer.  His action embarrassed my family, his employee and himself.

Various selection of sports good. Prices and quality is reasonable. There was not much clearance items im shoes department. Tyr store needs a make up as its been long time since any renovations happen.

The bike department staff were extremely friendly and professional when my bike needed a minor derailleur adjustment. Jed helped me get my bike shifting like new free of charge.

Honestly the woman working on cashier, she is so rude, zero respect, not helping at all, i was returned an item for refund or a swap, all she said no we not gonna refund in a very rude way, i just leave the item, i never opened, just bought it wronglyThanks for such bad customer service at Sportcheck CoquitlamPlease dont come up with a link of survey instead go fix the issue

Brought boards to get serviced. Drop off was fine. When I came to pick up the boards, he gave me the boards and was half on his phone. I noticed a barcode and security sticker attached and started removing the stickers. The tech began eating tim bits and trying to get some Rogers tickets off his cellphone while I stood in front of him trying to scrapeoff all the stuck glue and adhesive. Tech then proceeds to tell me I had to finish the payment process before I continue. I apologized and told him he didn't provide any instructions on what I should be doing and that he didn't even tell me to sign off on the screen, he just went yeah my bad".I then continued scraping stuff off

Please train your cash associate to become familiar with the items sold online and don’t show attitude when customer is asking to return or exchange that was delivered open box! If they are tired since it has been a busy day, allow them to take more frequent breaks!

Had a great experience with Donya, she has excellent customer service regarding many of the clothing items I bought. She had great ideas for Christmas gifts, will for sure be coming again!

Went in to buy some soccer cleats and they didn’t have my size so the girl working there told me to check the clearance rack. While I was looking at that she went and found some shoes in the back that were not being advertised and must have just been limited stock that were my size. Great service.