Shoppers Drug Mart

Pharmacy staff are horrible, filled my prescription and didn’t even put it through my benefits and when I pointed out their mistake I was told I would have to wait another 30min

Awful service. Will never step foot in there again. Would give a negative star if I could. Was accused of shoplifting. Manager forced me to empty my purse at the cash register he stared at my chest the entire time. Told head office they said it was store policy to force people to empty their purses at the cash register do not shop there.

If you're calling to ask if they carry the medication, you may get the response no

This is the best spot to be racially profiled by the staffs. Please come here if you feel like being accused of stealing. My friend took a picture of cologne to remind himself to come back and purchase it but instead, the employee decided to call security and say “customers that take pictures will come back and take it”. This situation could have simply be handled if the employee had just let him know that he can’t take pictures, but instead she accused him of intent to steal. Based on the other reviews, this store has an issue of accusing POC - sounds like their employees need some severe training.

I actually love the Shoppers here. The staff on ground are so nice and ready to help out. Victoria!!! She’s a gem! She needs a raise, she’s just a bundle of joy and she helped me a lot today.

Don't go here for anything but prescriptions but man, it's always a treat to see that one guy behind the desk. Can't remember his name. Michael? Mitchell? Got a good laugh out of the computer coming up with a cost of 90,000 for my total. My man fixed it up though and I left with my prescription in hand, no thousands of dollars spent, and a smile on my face.

What kind of store accuses a teenager of shoplifting. To then have the parent come in and admit that they were wrong. After they re watched the video. This happened to a good friend. Maybe before accusing the teen you should 100% know . This is awful!! I will not be returning this store and be sure to let everyone know the actions of the Assistant manager.... Who like to intimidate minor without their parents present!

Me and my friends were walking through shoppers looking at products by the way, we are teenagers and there are a lot of people that open products and use them so I wanted to buy this lipgloss and me and friend opened it to see if someone had use it, and some ginger employee started yelling at us and telling us we had to pay for it and we did, of course, but it was very annoying that as we’re walking the whole way through shoppers, just looking at products, they would always just glare at us and give us dirty looks and they were following us.

Friday evening I had the pleasure to get help from Willow (from cosmetics) picking out some make up for my partner who is transitioning. I came into the store feeling anxious as I wanted to get my partner for Xmas some ‘starter’ make up but was unsure what do get. I looked around the store to see if I asked someone for help, I quickly found Willow! Right from the start I felt such a calm and kind presence from them and told them what I was looking for, they were so receptive and thought it was really ‘admirable’ that I was buying it for my partner. She could tell I was overwhelmed and anxious and was only but helpful and made me feel super comfortable. Thank you Willow for being there, for being super accepting and for helping someone who needed just a little bit of help but ended of leaving the store feeling so so thankful for the fantastic customer service. We need people like Willow in every store ♥️