Rallye Mitsubishi

One of the worst customer service even worth then the medical system full of lies full of voice stupid mail u have the chance to win lotto max more then them

My car is only 22000KM (and well taken care of, I barely use it and work from home) and was told that I needed my front break pads AND roters done because They were finished and your breaks could fail". Another $450. The pads weren't screeching at all.. My car is ONLY AT 22K! I felt like I had to say yes because they would void my warranty for negligence otherwise. I told them about the test they did to my breaks last oil change and they were great. My fiancée was there and a witness. He said there is no such test? All I came here for is an oil change as it's free due to the package that I purchased with the car. I'm incredibly frustrated. I feel like they took advantage of me.I'm changing the rating to 2 stars because Luc is a sweetheart and he's really honest. Need more like him at service!"

Took my car in for a service at 28000 km and they told me it needed 650 dollars worth of repairs. Pads, disks and bleeding etc. to front and rear brakes. The car is new and hardly used. I took the car to my brother in law who has worked in a garage and he took the brakes apart and performed an inspection. The back brakes had clearly not been opened at all so how they knew they needed work I don’t know how they could tell. There was loads left on the front pads and basically it just needed cleaning, the pins greased and put back together. This isn’t the only review like this I have read about the service department at this garage. They are scam artists, AVOID! They are clearly using the warranty to fleece customers and I am writing to complain to Mitsubishi about this franchise.

I do not recommend these guys at all. They did work on my car. They told me what was to be done on the car for an amount. The bill was almost double what was they told me it was going to be. They never called to tell me any price adjustement or let me know it was going to cost more. They did the work without my authorization and charged me 700$ over the 1200 they said its going to cost me. They didnt even called me to let me know the car waa fixed i had to chase them down the phone to know what was going on. Stay away from them

My wife and I almost purchased an RVR from this dealership as they local and the only Mitsubishi in the Gatineau area. While the sales person was a champ no pressure tactics and found us something we liked; the Sales Manager (Maxime) was so arrogant and rude that we walked out. This dealership thinks that because there's supply chain issues they can walk over their customers - a 2 dollars every two weeks - is not worth being treated like how we were treated.He lost a ~40K sale because he was rude, totally unprofessional and condescending. In the end, we ended up purchasing our vehicle at Donnelly Mitsubishi where the Service was excellent, and the price ended up better than at Rallye.Needless to say, I am certain not everyone at Rallye is like this Maxime character - if you ever have to deal with this Sales Manager I would suggest you take your business elsewhere.EDIT: The reply from Rallye is not accurate: it wasn't the money $130.00 overall for lock nuts and paint stick - the sales Manager is a bully and condescending - purchasers beware of Maxime - this person should not be working with people let alone in sales.

Worst time possible to buy a car, but Rallye made it easy. Marie Paule, Maxime and Stephan were a pleasure to work with. Thank you, Rallye. I will be happy to send anyone looking for a Mitsubishi your way!!

I'm not your typical car shopping customer.You know how most guys are into sports?They live, eat, breathe sports?Their every waking moment is spent following teams, stats, etc?I'm not like that. I'm not a huge fan of sports.Cars, on the other hand, are what I follow, eat, sleep, breathe.I know pretty much everything there is to know about what's out there, the features of each trim level, the pricing, etc.I've been needing a new car for some time now, as my 17 year old MINI doesn't like being driven everyday anymore. I started shopping 6 months ago. I decided between a new MINI Cooper, Chevy Spark, Nissan Micra, or Mitsubishi Mirage.As much as I wanted to get another MINI, it was out of my budget.Nissan doesn't make the Micra anymore, and the Versa is tooo big for me.That left the Chevy and the Mitsubishi.I've rented both on more than one occasion, and really liked the Spark. Trying to find one with a manual to test drive was almost impossible. When I found one, I jumped at the change to test drive it. Unfortunately, after all the taxes and fees were added, it was almost $20k. And, a 7 month wait to get one in.Next was the Mirage. Perfect price, perfect driving experience, and perfect options list. Except cruise control - sadly omitted on the base model, and not even an option. Included on the next trim level up, but them I'm force into an automatic. NO THANKS.A few weeks ago, I happened to be in Gatineau, and thought I'd stop in and chat with a salesperson about the wait time on a base ES hatchback.Nick was very to-the-point, and noticed the type of customer I was right away. As luck would have it, they received the car I wanted that morning.After sleeping on it, I put a deposit on it, and took delivery a few days later.Competing the paperwork with Marie in the finance office was seamless, and void of the usual hard sell add-ons that is typically experienced with most new car dealership experiences.When my wife's car needs replacing, I will be giving Nick a call. I like his no nonsense approach to selling cars. Good thing I know what I want!After sales service? I probably won't have any experience unless I have a warranty issue. Routine maintenance is going to be done by my personal mechanic.

I am on my second Outlander from them. If your the type of client who expects “decent” service after the point of sale, do not buy here! Don’t believe me? Just call the service desk and try to make an appointment over the phone…1. Nobody will answer.2. Nobody will return your V.M.3. You’ll have to wait +1mos for an appointment.

Great experience, Alejandro helped us and answered all our questions, really glad to find him

My vehicle needed service called over 10 times leaving messages in almost every department. No one called back! You went from a 5 star rating to a 1 star rating because you can not seem to answer a phone or return a call. Very sad ... you need new management.