Vancouver Super Host Cleaners

I really didn’t want to leave this bad review -The clean was middling & will pass, but barely .Guest said they arrived to no toilet paper & no clean towels - it’s an expensive 2 hours @$60 hour plus tax and tip - you would think the cleaner might have tp in their car for these situations & would properly fold and stack the towels nicely for guest ? Management bungled giving key pick up directions & then tried to blame me for it. Bad management. Poor communication. Won’t be using them again.

We starting using Vancouver Super Host Cleaners to do deep cleans of our townhome. Our first experience was very positive and now we are regular users of their services. We have also introduced them to our friends with AirBNB properties and they have also had very positive experiences. They are trustworthy, punctual, and efficient. I highly recommend them for a deep clean and sanitization. Thank you!

Jay and his team have been fantastic to work with for my short-term rentals. They are friendly, professional, and incredibly accommodating. I can rest assured my property is in good hands with Vancouver Super Host. Absolutely recommend!

Vancouver super host is a name to be recognized in their perspective field as their customer service is outstanding and the standard of their services provided are unmatched. I have used them for their cleaning service and their management services for my unit over the past year. I have used other cleaning companies before and I would not recommend any other company besides vancouver super host after the experience I have had with them. The unit is left spotless and their communication with guests is professional and prompt. This left me with little to no involvement with anything which in return freed up my time. At the end, everyone profited from this relationship.

My partner and I were moving out of our apartment and needed to have it professionally cleaned. We went with Vancouver Superhost because they were fairly priced and we could easily book online. The lady who came to clean our place did an amazing job. The bathroom looked better than it did when we moved in thanks to her. Would definitely use this service again.

I am wondering if my review is the only real review. I booked Vancouver Super Hosts for a move out cleaning of my 1200 sq ft 2 bed, 1 den, 2 bath apartment, based on the price exclusive 5 star reviews on Google. I advised them that it needed a deep clean, and they said 5 hours will do. When the day came, 1 person came with a small back pack that only had a few cloths, some dish soap, a small vacuum, and a few pieces of paper towel. She ended up cleaning for over 7 hours over 2 days and still wasn't finished. I had to tell her to stop, becaus the bill was getting huge. I cleaned the rest of the apartment myself over another 4 hours. I was surprised at how inexperienced the cleaner was and how she had no equipment or help. I asked the company why they didn't send 2 people and they said that they only send 2 people if requested.

I hired Vancouver Super Host Cleaners to clean & complete an Airbnb flip for me between two guest stays while I was out of town & they did a great job. I left them detailed instructions which they followed diligently & they didn’t miss a thing! The place was very clean & everything was as I’d finished it myself. I’m also very happy with my communications with Jay regarding the cleaning, he was easy to make a plan with & eager to know if I was happy with the work that was done. I’ll definitely use this company again & recommend them to others as well. Thanks Jay!

Excellent service! I had a last minute trip planned and I needed someone to help me with the cleaning and turn over of my Airbnb listing. I contacted Vancouver Super Host and it all went smoothly, communication with them was easy and I had great reviews and feed back from guest. I will definitely use them again and I recommend them to any host and home owner.

I have used Vancouver Super Host Cleaners both to get advice in improving our listing and to provide cleaning services.I found Jay to be informed, helpful and responsive to my needs. His recommendation to get professional photos certainly improved the look of our listing significantly.Since we are away a lot I requested some services which were outside the standard service offered by Vancouver Super Host. Jay was extremely accommodating and found ways to make our special requests work. When challenges occurred occasionally due to the complicated nature of our arrangement, he was quick to resolve the problem.The members of the cleaning team we have met have all been friendly, competent and great communicators.I would highly recommend Vancouver Super Host Cleaners to others looking for support in presenting and maintaining their listing on Airbnb.

I too am extremely doubtful that these reviews are real because I have had two atrocious experiences with this company. Both times I booked and they did not show up and did not communicate.They sent a confirmation email on the day of the booking so I assumed they were coming but they did not. My Airbnb guest ended up arriving to a dirty home, and the company would not respond to my emails or phone calls or texts. I ended up having to refund my airbnb guest and book emergency cleaning- the entire ordeal cost me over a thousand dollars. DO NOT book airbnb cleaning with them they are not reliable.