A Family Of Trades Inc

Charles is a great guy, awesome contractor, we enjoyed working with him! Highly recommend.

We agreed to have “A Family of Trades” complete our basement renovation and were treated like a side-job that the owner couldn’t have cared less about. We hired Charles to do framing, electrical, drywall and ceiling in our 700 sq/ft basement. The issues started right away.When the work started, Charles did not coordinate his “employees”, he left that all to us. I put “employees” in quotes, as EVERY SINGLE WORKER had a full time job elsewhere and completed our work in their spare time. It took 2 months for something that should have taken 2 weeks at most.When we asked him specifically to handle a situation (worker showing up late, or not at all and not completing the work as specified), he had the worker call us instead. After the framing was FINALLY completed (it took 3 weeks) his own worker said “it’s scabby, but it will do.”Since we were unhappy about the framing, Charles said after inspections, we would have a “dedicated team” come to do the drywall because he wanted to “make things right.” He and his team were scheduled to show up on a specific date and when we called to confirm the time we could expect him, he said it wouldn’t be for another 11 days. He said he wasn’t aware of the fact he was to show up that date and we sent him a screenshot of a text message FROM HIM with the confirmation.We then got a call from a random person saying he was told by Charles to call us to do the drywall. This person also worked a full time job and had to schedule our drywall around it. It took another 3 weeks and there was also a lot of framing that this worker had to fix because it wasn’t done properly the first time.After the drywall, we had to clean the basement and then came the ceiling. Charles did this work himself. We asked for knockdown ceiling and I can’t even begin to describe the mess that was made. Not only was it NOT a knockdown ceiling, Charles made an absolute mess of the drywall as he did not cover any of it and used a sprayer to do the ceiling. There were chunks and lumps all over the entire basement and he just left. We had to call him to come back and he sent a guy who used a scraper, which tore up parts of the wall and didn’t even get rid of the chunks of compound that were all over the place. We had to call Charles back again to ensure that the walls were ready to paint (as they were prior to the ceiling). He sent the same guy back to sand, who did a half-ass job at best and left dust everywhere again. So besides cleaning the entire basement again, in order to paint, we had to mud and sand several parts of the walls.The entire time, we consistently asked Charles to step up. Only ONCE did he come to check on the work that was done (framing) and he had no idea what was going on with regards to the rest of our renovation unless WE updated him. We advised him every step of the way in terms of our expectations and disappointment with what was happening and he LITERALLY IGNORED it.Then came time for the bill. We told him we wanted to pay by credit card, as we had done with the 50% deposit. What a gong show. He sent us two different invoices (with different numbers), one that included a 3% LATE FEE even before the work was completed when we had been told initially to pay upon completion. The terms on both invoices were different (and had changed multiple times over the duration of our renovation). When we disputed the 3% late fee on the one invoice, we noticed that a 3% service charge was added to the other invoice for using our credit card, which was not imposed upon us for the 50% deposit (nor was it in the terms of the original contract)! We also had to ask twice to have the cost for the electrical permit taken off the bill, as we ended up getting that ourselves too, despite it being in the contact/quote.Their tagline is welcome to the family." Well

On time and worked very quickly to get our new roof on before the weather changed again (shingles replace in early May). Would definitely recommend!

They do not pay there sub contractors!!. Fly by night company, hes very pushy at sales! THIS MAN CHARLES WILL RIP YOU OFF. DO NOT APPROACH!!! Please do your research and check references when you hire someone.......edit.....I wasnt a customer. I was a sub trade that you didnt pay and ripped off. We are still in business and have a fantastic reputation which I cant say the same about you. Pay your trades!!

Without knowing who to choose, Charles and his team at A Family of Trades presented the most knowledgeable about the issue I was having for a roof repair on a home considering to be purchased. From the original phone call, I received prompt, courteous, professional service that ended with A Family of Trades being awarded the contract for a re-roofing our home.Better still than this, was the cooperation I received and fairness in pricing as I leveraged the excellent talent that Charles was able to attract by extending the scope of the roofing to also include installation of a garage heating system. The people that worked for A Family of Trades presented as professional as the ownership. You definitely won't receive a hyped up sales job and then sub-par workmanship when you engage this company.I'm now 6 months past the original installation date and their workmanship looks as good today as it did when they completed the project. Trust A Family of Trades, and if your experience is anywhere near as good as mine, you'll know you received terrific value for what you spent.Neil Neufeld, CPA CMA

Absolutely top notch! Charles and his team are the best in their business. We had a new roof installed last year and the Family of Trades team scored off the charts in every aspect of the job. We had a minor challenge that needed attention and Charles sent a highly qualified member of the team out and the job was handled in less than 24 hours.I fully recommend A Family of Trades for any job around the house. You can be assured of the highest quality execution at a fair and reasonable price. That is my definition of value.

Charles and his team were GREAT! Prompt, professional and excellent work done by all.We completely renovated the bathroom plus ceiling and wall repairs in another part of the condo. My first call for any other projects. I would HIGHLY recommend A Family Of Trades for all your home renovation projects.

Charles and his team were awesome! We had them out to assess hail damage, and from the quoting process to finishing the job we were treated with respect, all our questions were answered and the crew was very professional and did the work in a very short time frame. We will be asking Charles to quote on furthr work we have to complete. We cannot say thank you enough.

My real estate clients were not happy with your services unfortunately.