The Stor-It Place

My friend booked a rental for a small UHaul trailer for her move this Saturday. She called a few days ago to confirm, and they told her she would have to pick it up in Kelowna and that they would not cover the extra gas mileage for her to drive there and bring it back to Vernon. When she drove out to the Enterprise facility they told her it would be at tonight to pick it up, she waited around for ten minutes before someone finally arrived and told her the trailer hadn't been returned. Absolutely awful communication from both places involved in this Uhaul rental. My friend has now wasted both gas and time over this, and is beyond incredibly stressed.

Excellent customer service. I say this is the best storage facility in town. Friendly staff.

Such a great place. The customer service at The Storit Place is fantastic. The staff is always friendly, personable and outgoing. They will always go the extra mile to make their customers happy. I've always had a great experience there and I would recommend this business to everybody for the uhaul, moving supplies and storage needs.

Great facility, easy access and friendly, helpful staff

What an absolutely TERRIBLE experience. There was a sign on the front door that said only one customer allowed inside at a time - nobody was inside and the door was locked. So, I knocked on the door and was greeted with an extremely rude (possibly disgruntled) employee who asked ME to re-read the sign in its entirety - which I had already done multiple times while waiting outside for what felt like 10 minutes. He then finally let me know that he was on the phone and that is why he didn’t let me in ... HOW WAS I SUPPOSED TO KNOW THAT?! I tried looking through the glass but it was very hard to see inside. All in all - a terrible experience and I do NOT recommend using this business if customer service is something that matters to you.

I'm not really sure I never entered the building

Absolutely deredful uhaul head office told me something totally different then these guys. Scam artists if you plan on going here call uhal first to make sure they dont rip you off

Worst customer service I've encountered in a long time. ZERO f's to give regarding a misunderstood booking. ZERO effort to try and correct the situation and blamed the other uhaul provider. The employee ended up hanging up because HE was frustrated. Total rubbish and I wouldn't spend a dime at their uhaul or storage facility. Stay away.

Friendly staff and excellent service !I got behind with a payment , and theywere willing to listen and gave me thebeneafit of the doubt...I sure can't saythat about ANY COMPANY in this day and age ! I will continue to refer this Stor-It Place to anyone who is in need of a storage facility , and is looking for the best rates available !.

They got trucks, moving supplies" is over priced and your better off just buying your own. Staff isnt very warm/friendly or nice and is very monotone. Prices are what you except from a uhaul.nothing too special"