Crunch Fitness - Orillia

Who ever picks the music here has never worked out and has possibly the worst taste ever, every other machine is breaking, been in atleast a dozen times seen a worker once in that time

Attended a few times. Staff are nice. Equipment quality is okay. Wish they had classes for working out at this location like the other gyms have.

I was stabbed in the back by one of the staff members over something silly and was treated like a monster as a result.The staff lied to get me in trouble, they should be ashamed, disgusted and downright embarrassed by the way I was treated. The nasty things said about me from the gym were unfair and I did nothing to deserve this treatment and that's why I'm leaving.Would not recommend, not worth the low price!

Good equipment and central location. Showers need some looking after: drains are clogged with hair, the curtains are hanging from the ceiling in violation of the fire code(!) and the shower heads are heavily crusted with scale. The parking lot needs better winter maintenance.

extremely unprofessional, once you sign up oh don’t worry you’re in it for the long run! even after you’ve cancelled your membership a year later you will still be getting charged! isn’t that amazing and of course no one ever answers the phones, if my friend doesn’t get their refund of $179.44 shame on you!

Never give them your contact info! I have been asking for FIVE YEARS for Crunch to stop emailing me! I have unsubscribed, I have called both the local location and corporate, I have emailed, nothing works. They won't stop emailing! I have reported them to the CRTC under the anti spam laws. Maybe this negative review will finally get them to stop!

Gym is OK and there is enough variety to get a decent workout in. However, if the location of the gym wasn’t the most convenient for me I’d be looking elsewhere. I’ve now shown up three times (around opening) to have no staff there to open the gym. This is completely unacceptable. The womens washroom is disgusting and half of the stalls have been sitting in the repair stage for months.

Good range of equipment and friendly/helpful staff. However some machines it seems have been broken for some time now waiting on repair. Also there is no excuse for how nasty the bathrooms are, if there isn’t enough staff on duty then hire a cleaner 1-2 times a week. It also doesn’t help that the only place to fill up water is the washroom sink.

Joined with gym for a month to attend facility's but the hours did not meet my needs. Cancaled the membership well in advance 31 days but I was billed a mataince fee when I was assured by staff no fees would-be charged if there as to come see them and they could fix it.Fast forward to a large almost 60 dollar charge on my card. So I called the orillia branch where this occurred and spoke to the manager.He claimed the matiance fee that should of never been charged was my final payment when though I had just done a full mouth of service already. Despite all the promises from his staff he refused to process a refund and said it would be denied by the higher ups.After much argument he said he would send the request, but now three days later still no refund, no email wrost service ever, would not reccomand crunch gym, so far poor sales tactics and poor anti consumer policies that make it so refunds are all but impossible stay far awayUPDATETray the manager followed up with me and a credit/refund was processed. Still not impressed with the lack of communication and the poor hours but at least they made things right, and that means something in todays society.