Banana Republic

I went here because I was looking for a gift for my boyfriend. I went in and was literally was chased around the store by a male employee named Chan. I felt harassed and like I was going to be accused of stealing. He was the only person working and made great effort to follow me around and no I do not feel comfortable stepping foot in this store again.I'm a young woman and when I go out I want to feel safe. My personal opinion on Banana Republic is that their products are over priced but I was browsing for someone else and now I will not support this business after my experience.

we were greeted at at door with warm welcome from the lady. On the way out she had nice good bye" even we did not buy anything. This European style of service is not popular in Canada."

Great shopping experience at BR men today thanks to Sham! From the moment I got in he helped me find pieces, helped me find the right fit and was very professional the whole way through. Pretty much the ideal clothes shopping experience which seems to be hard to find these days. The man deserves a raise!

Hey there my friends I would like to share something with you because I’m wondering if you may have had a similar experience with this particular business. I am a relatively newcomer to Canada and has not been easy the past few years with the current economic crisis created by the pandemic. I got a job just before Christmas at Banana Republic to help out with the Christmas rush. It was in the store at the Rideau Center. You can imagine how happy I was to finally have some employment and some income.> I was employed as a sales associate and I really enjoyed my job I especially liked interacting with the public who came through the door. My sales were very good I showed up for work every day did a great job and everything seem to be OK.> I’m still waiting to be paid. The banana republic keep making excuses not to pay me. They keep telling me the check is in the mail, I’m just wondering if you’ve heard that somewhere before? Maybe the company is broke. Maybe they’re on the verge of bankruptcy? They certainly have no integrity and no Honesty. Maybe it only happens in the banana republic at the Rito centre and maybe it happens and all their stores.. I’m really curious to hear about your experience so please share your thoughts.. I have called many times and attempted to get paid and they always have a different excuse it’s very frustrating for … So I’m just wondering what your experience has been. Thanks for listening and thanks for sharing..

I truly miss the warm staff when the stores were separate. I’ve been twice recently and both times we were looked up and down as we entered and then the two staff members continued their conversation and ignored us. Then one employee started following me and fixing the hangers immediately after I touched them. I’ve never been so uncomfortable in a store in my life. I have always shopped in BR but the whole vibe has become kind of elitist. It’s as though it’s a privilege for us to step over the threshold. I went to a higher end store instead that was more welcoming and made a purchase there. Just go back to being warm and friendly, most people respond better to that.

Quality has really deteriorated over the years - especially considering the price. A shame because my boyfriend and I used to really like the clothes here

I purchased pants from BR in July. Unfortunately, recently I noticed a tear along the seam where the inseam connects to the belt loop in the back. I was rather disappointed as I've had these pants for less than 5 months and I typically purchase from Banana Republic for your higher quality clothing.I brought the pants to this store where I requested an exchange (not a refund). The manager refused indicating that it's natural wear and tear and because of the way I move. When I asked her how she suggest I walk otherwise she had not response. I don't think pants that are less than 5 months old (and are relatively pricey and usually known for high quality) should experience this kind of wear and tear". I have many pants much older that this has not happened to.I'm disappointed in this lack of customer service for a brand that is usually associated with higher quality and better customer service. Especially since I asked simply for an exchange and not a refund.I suggest you avoid shopping at this store - maybe give Simon's or Indochino a visit instead."

Very clean and curated store. Shout out to Kevin for going above and beyond to help me with a return

I initially ordered online but when I called this location, Shan was able to provide me more information over the phone. So I decided to cancel my online order and went in store instead. Shan was extremely helpful and sorted me out with 3 new suits. Thanks for your kind service!

Normally love Banana Republic however my visit there on Tuesday September 13 evening. I was in my trade show attire which may have contributed to my experience but lots trade shows happen near the Rideau Centre often so this shouldn’t happen. In the 10 min visit that I was looking around no one offered any help or even said hi. Instead what I’m presuming was a manager (because I could hear some training being passed on to the other employee) looked me up and down, not once but twice and just walked away. It was very obvious and made me feel uncomfortable. I went over to Nordstrom and spent about $500 there instead.