The Vapour Trail

You couldn't ask for a better vape store. Very friendly and knowledgeable staff, which is great for first time users. They'll take their time and explain the options for you. Their points system isn't very strong, but it will get you a good discount on a new rig or a free bottle of juice now and then

Amazingly friendly and helpful staff. A great selection of mods, tanks, kits and juices - frankly the best selection I've found in the city.I bought my second vape from them about a year ago and i was really uncertain of what I wanted and Matt helped me find the perfect one, showed me a lot of the features it had and made sure it was in my hand and ready for use when I left!I have the Smok Prince tank and they're the only store in the HRM that carries the widest range of coils that are available for it.Each time I come in looking for a new juice to try the staff always have great recommendations and have samples you can smell which helps a ton for choosing what you want.

I received the wrong pack of coils and they refused to exchange less than 30 minutes after with a receipt. I would understand if it was my mistake, but it was theirs. Very bad customer service.

Good selection and loyalty card(s)Edit - I've been going here for over a year regularly. Recently I bought a product from there that was defective so I went back to visit yesterday.As with any business they have to protect themselves and of course I was asked a few questions. I was lucky enough the manager was in store and I simply answered them, we treated each other with respect, and we exchanged the one I brought back for a new (different) top that I couldn't be happier with.The negative reviews on here don't seem that credible to me. It sucks for the guy that was out of town and needed to wait for the manager... But I've never had anything but a good experience here.

Bought a down stem and wasn’t sure of the size, the gentleman told me I could exchange it for a different size if needed. Came back the next day, with the product still in the box and the girl told me everything was final sale. Untouched, unopened, unused, would not let me change it. There’s definitely dozens of places near by with better service and prices for your needs.

I purchased a device from their store with an assurance that there was a 7-Day in store exchange policy in case of any defect. When using the device for the first time it was apparent that there was in fact a manufacturer's defect preventing the device from operating all together. I went to the store of the very next day looking for an exchange and was told that there is only one staff member able to accept exchanges and that I would have to wait an additional 4 days to discuss the matter. I needed a new device for the long weekend which is why I made the purchase on Thursday.I was left no choice but to go to a different store to buy a working device. This is very poor customer service and I will take my business elsewhere moving forward and encourage everyone to do the same.This is not the first issue I have had with the store. They sold me expired bunk juice knowingly and lied to my face about it. The juice in question was Vanilla sin and it was in glass bottles instead of the plastic. The manager indicated that the glass bottles were far cheaper than the plastic but that there was no difference between them. I had tried the vanilla sin in plastic before and enjoyed the flavor but the liquid in the glass containers was absolutely disgusting in each of the two bottles I purchased. I suspect that they knew these were very old otherwise I'm not sure why they would be less money.Not Good Guys.

Incompetent, rude and extremely unpleasant. They don't know anything about their products and will not own up to their own mistakes. You just lost a good customer, id travel 3x as far and pay twice as much somewhere else before ever returning to this store, they're that awful.

Very knowledgeable and friendly staff. The gentlemen behind the counter was so helpful! Highly recommend this store for all of your vaping needs.

My brother & I went to this vape store & I used to be a regular customer but the same people are not working since I was there last. We went to get a coil for his new vape the workers told me numerous times that this was the right one so I took their word. We got outside and not 2 minutes later went back in because it was the wrong coil. They would not give us our money back only store credit & there is nothing in this store i want. They were very rude & would not own up to their mistake & now I'm the one paying for it. Then after all this i go back to the store because we bought a new vape & would need new coils & they tell me I'm banned from the store because i wanted my money back. This is the most horrible customer service i experienced in my life. GET NEW EMPLOYEES !