Cloud Care Clinics

Horrible experience here -- came in with a medical emergency an hour before they closed (~6 PM) asking to be put in the walk in line to see the doctor and the receptionist rudely responded that they were full and that the doctor had to leave at 7 PM (what's the point in a walk in clinic if you're done 1 hour before closing?)Was forced to go to the ER instead because this clinic has a truly awful attitude towards patient care.

The clinic is usually super busy especially on Fridays but all staff are very efficient and organized. I’ve been seeing DR Hussain before I could find a family doctor and he helped us a lot during my first trimester of pregnancy. Thank you cloud care clinic staff!

Sometimes i do a review when service is exceptional. As the phrase goes 'give credit where credit is due'. So... Very good doctor who is an excellent communicator. Super nice front desk receptionist. That's a rare combination based on my experience. And I left with a plan to get better and gained peace of mind.

I had pnemonia but the walk-in doctor refused to treat me because he doesn't know what caused my symptoms" even though the lab results clearly stated that I was positive for a very specific bacterial pnemonia. When I pointed this out and that I needed antibiotics

I went there because my mom’s friend had an accident. The doctor who attend us was very understanding about the situation and he really seem to care about her well being, he gave us easy and quick solutions to attend her asap. And he also give us some options because of our low budget. A great experience.

Something new this clinic has started doing is asking for reason for appointment , the reception area is right next to the seating area where all the patients wait to see the doctor. So basically you have to disclose your private medical situation within ear shot of a room filled with random people .I just overheard a girl come in looking for an STI check ..... I myself had to disclose why I was here..... Very very weird , especially since I made the appointment with the reason over the phone

Aged clinic and with a lack of staff members. Six years ago, it was a new clinic with a nice set of staff and doctors with an in-house pharmacy. Now, (some) doctors are lacking in etiquette, need more female doctors, and the receptionists need more attention to the patients.A decent sitting room area, well-lit for the basement unit. There is a convenient pharmacy on the same floor as well as part of the clinic. Also, required during covid, there are signs advising patients to be wearing masks at all times when in the clinic.There is a poor method of booking an appointment per the website; the easiest route is calling the clinic and asking for a phone call or in-person at the clinic. Would not recommend walking in for a same day appointment - doubt you'll get one.

Speaking as an occasional walk-in patient - have always had a great experience at this clinic. Competent, thorough doctors. By that I mean, *outstanding* in comparison to many I’ve seen. Dotting every I and t when it comes to assessment and bloodwork - I wish my GP were as careful. They also do hands-on skin stuff. Five stars for the quality of care provided. Office staff are pleasant. Maybe an email or two got missed or delayed, I mean, whatever. If it were that time critical I’d go to the ER.

They told me walk-in hours were 1-7pm, but when I arrived they were fully booked. There was only one doctor on duty. In fact, they intentionally double-booked, so whether you have an appointment or not you can't be seen if primary bookings are being seen yet they tell you to wait. Disappointed. There are many other walk-in clinics around with actual walk-in.

The clinic is definitely a bit dated and run down inside. Hard to blame them as who knows what the funding situation is. The staff were all very courteous and helpful.