H&R Block

I waited 30 minutes in the office when I had an appointment.The man took several phone calls during my appointment. Hedid my taxes in 7 minutes. He charged me $300.00 Then wanted me to pay extra for an insurance????Honestly I will not go back. And I don't recomend them.

Absolutely unprofessional service! The first accountant they assigned to me could barely speak English and could not answer any of my questions (I am self-employed beginner so needed some basic information on write-offs and expenses). I asked them to change the person and the next one now only knew nothing on the same questions but also made multiple mistakes in my files like the address, business activity name and so on. I am afraid what he did in my tax file.... I went there as my friend recommended saying that H&R Block is more reliable on the CRA point of view. Hope I won't get audited and will have no issues later on but definitely never back to this place again.

I just took my Mother to this location and I have to say that Helen & Erna were absolutely fantastic! Thank you

Thank you Mr. Muffadal S. for all your help in filing my tax returns. You simplified all the tax aspects and helped me gained a better understanding.Highly recommend others to use his professional services.

Worked with Helen and she is awesome. Explained everything to me and made the world of taxes a little less painful.It helps that i am getting some money back too. :)I will make sure she is the only person I ever use!!Thank you, Thank you, Thank you.

My tax return has been done by seasonal staff. He put the wrong number in the box. I asked the staff “Bing“ to do the T1 adjustment after the tax filing deadline. He told me he will ask a professional to do it and will let me know when it’s done. However, I didn’t get his respond after 2 weeks. So I call back to the office. He told me he didn’t meet the professional yet and let me wait 2-3 days. He said he will meet the professional for sure. 2 weeks later, I still not receive the respond. I won’t go back again they just don’t care about you. They charged me above $500 and just walk away with wrong filing of tax return. I am very disappointed how this big company without responsibility. I can just find a small company charge only $40 without any error with quick respond.Updated: After a total 1.5 month waiting, I cannot wait anymore. So I pop in the office to find bing. Ask him to solve my tax return. He said he have asked a professional at another office and should be done tmr. I said I can visit to that office tmr to get the final result. Then he keep saying “ oh ! I can email to u”. (What? I won’t believe that anymore) I argue his attitude for a while. And the senior professional walk out to help me out immediately. And he start saying “ I can give u discount. bla bla...” Ah... even if u give me discount, I won’t come back anymore. So tired for me to trace the progress.

I have been going to this location for the past few years now, and Helen, by far, is one of the best! The staff, along with the customer service I have received, has been great!

I am always impressed by the customer service, expertise and professionalism of the HR Block Team. Given the pandemic, I was really in awe of their ability to pivot and provide clients with available options to complete tax returns efficiently, effectively and safely.I highly recommend HR Block to EVERYONE as it gives peace of mind, best in class service at your convenience.

My Tax Professional Erna is very knowledgeable and gave me good advice. Filing Taxes with her was a great stress free experience. This H&R Block office has very senior Tax professionals like Erna, Helen, Stephen and the office leader Ewa who greets you with a smile!

Ludmila, is amazing. Very friendly and personable. She was generous with her suggestions and tips and full of information. I will refer my friends and family to her, and to H&R block thornhill. Pleasant and comfortable and highly efficient.Thank you.