Hélène Fleuriste

Flower arrangement was beautiful, very skilled. That is 5 stars. Customer service is a 0, so I balanced the rating of a 2.I accomodated their request of change date no problem, yet it was never delivered on their requested date change until the following day. I got no notification, no phone call, no email. Nor did they respond to my inquiry on the matter. Once I received an email saying it was delivered, they delivered it to the wrong apartment, and forgot the instructions mentioned upon delivery. Still, no response on the matter. Once the flowers were found by my recipient, she called them and was told I never provided her unit. Mmmm maybe not the best eyes for the job, or perhaps no one reads anymore in the delivery instructions where her unit and how to get to it was mentioned. I also wrote it in french too. Still no response from the shop as their main customer for the order.Flowers beautiful, recommend their flowers, but don't do delivery. Go pick them up. I get how busy times for mother's day, but as I also work in a similar field, customer service was extremely stressful. Definitely not worth a second attempt from me.

Wonderful flowers, always fresh, beautiful arrangement. Best flowershop in the Gatineau/Ottawa area.

This is a Professional company. The Birthday Flowers were beautiful and delivered the same day! Thank you!!!

A wonderful experience; from the ordering process to the roses showing up at the door as and when promised!My partner LOVES her roses! They're some of the best I've ever seen.Thank you Helene Fleuriste for making this Valentine's Day a very special one.I will definitely be back!

The flowers are always so beautiful and the service is incredibly consistent!

My Mom was so happy to receive these beautiful flowers on Mother’s Day… thank you Helene fleuriste for your continuous creativity and for giving people who receives them a special moment.

When the owner of the floral boutique was preparing my arrangement and saw that the flowers she had received didn’t looked as fresh and pretty as those in the picture of the arrangement I chose she called me to ask if I didn’t mind if she used another colour of the same type of flower so that the arrangement would be as beautiful as the one I had chosen. Thank you

Got two arrangements for my bday, both did not look fresh upon receipt, see photo of flowers only 4 days later, some started dying at 2 days. Even the carnations that usually last the longest. Very disappointing I am sure these were not cheap.Also initially I was sent the wrong one, had to call them to come back get it and give me the right one.

Alexandra immediately cried,the flowers were so so beautiful! Job well done! Merci beau coup

Helene Fleuriste did our wedding flowers and they were amazing! Great service and arrangements. Thank you!