WIRELESS etc. | Cell Phones & Mobile Plans

Matt was awesome to deal with. He definitely knew his stuff. I was happy he was able fit me in just before the end of his day. Will for sure return to upgrade any of our families devices!!

Matt was awesome. We'll definitely come back to give him more business.

The young lady who helped me today, July 8th, was amazing. She was very knowledgeable, and very professional. I wish I knew her name so you could acknowledge her skills.

I visited this store hoping to get a good deal on a cell phone. I had a plan in mind. We ended up paying much more than my plan is worth. When a plan with 20 gb of data was proposed, i explained that my wife wouldn’t use that much data in a year.Instead of selling us the right phone for our needs, we were sold the right phone for them, I’m assuming with a higher commission. The salesman told us that they would normally set up the phone but they are too busy. While setting up the phone I was prompted to connect the old phone and the new, with a cable. I have no such cable. What I have is two devices that don’t work, they disabled the old one. I thought we would be safe from the “bait and switch” at Costco but I was wrong. If you go to Costco for a new cell phone, be careful. If not you’ll get screwed! Very disappointed!

I had Kanishka help me and he was excellent. He got me an amazing deal and was extremely knowledgeable. I got a galaxy s22 and 4 other phones during the crazy Black Friday sale and even though it was packed he got to us as soon as possible, was very fast and efficient, and had us out of there with our new devices in no time. I will definitely be returning when I need an upgrade.

Let me say firstly that the lady helping was truly a 5star. Problem was with the wifi at Costco. Definitely was lacking speed. We ended up leaving and coming back so they could help others.

Went in at Costco Waterloo to get a new phone. My first time trying on the kiosk there. Appreciate the virtual line up that we could sign onto and continue shopping. The assistance at the kiosk was great at answering all my questions and I got a great deal. Better than what was being offered online + Costco gift cards. Highly recommend for phone plans and new phones.

I was very pleased with the help I received. I would recommend to friends and family, Cassandra was knowledgeable, friendly and helpful.

Fabulous customer service. Very patient and explained details well. Helpful and made sure I was comfortable with using my new phone.

Cassandra W - EXCELLENT service. She gave me exactly what I asked for with zero issues. My whole experience was quick, painless and an excellent deal. I've already recommended this location to others. Thanks again Cassandra...