Esso

Got a car wash and cashier didn't tell me it was $2 charge if I didn't get gas until after I paid and questioned it.

Staff don’t know how to talk to customer, I went their to fill gas in my truck and asked the cashier to let me use the washroom, since I was working. The cashier was rude and so I left the place immediately. I could’ve given them -3 stars if I could.

Pay at the pumps is finally working. Took 3 tries at different pumps to get gas last time. Signage and prompts are not good.

The store is lacking, polar pop selection is poor- never have diet coke, rarely diet Pepsi and ice doesn't work. Have tried here a few times, same results

Tim Hortons at this location is run by a bunch of lovely ladies. Esso store snacks and drinks are overpriced, gas nozzles don't lock on so you have to stand there and grasp a dirty nozzle in freezing temps, car wash is getting a little worn out and ineffective compared to the car wash at the Esso just up the road on Silver Creek. Typically clean, usually busy. Owners could invest in a car wash upgrade.

So in order to get the washroom keys, I had to stand in the line which easily was 5 minutes long. Thankfully the guys let me cut through to get keys, albeit the gas station employee working on Tuesday evening post 6 pm, found it problematic and embarrassed me in front of 7 other customers.I wish your employees had the same nerve to uphold the standards of helping customers, rather than being too irked with customer on a busy evening and ultimately insulting them.Horrendous.

Great location, one of the earlier stations to drop their gas prices so they got my fill-up business, big store with good selection, clean, well stocked. pumps worked well, clean fluid for windows and lots of space to move the car around...so this is a nice gas station in Guelph.This place is also good to stop and pick up food and beverage. Good selection and staff are efficient.

Timmies right beside it , gas as usual avg price.

I went to esso gas station for the first time and I was not sure in selecting option and by mistake I have selected wrong option with car wash. When I contacted the store member they refused to refund my money back as their manager said them not to refund anything. They said me to contact them by phone and talk with the store manager to refund my money when I contacted him they said I have to go in-person as they can't help me on phone although the employee has asked me to do so and now he is refusing to give my money back as I am unable to go their as I am staying in different city and it's not possible and viable for me to go their just for small amount of money. I was said by the employee that their manager strictly said them not give any customers their money back or else he will deduct from their salary. It is very obvious that it was my first and last time using any of the esso branch and I will not use any of the services as well as I will suggest other not to use the services as well. I just want my money back as they are forcing the customer to pay for the services in which they are beneficial in terms of money.

I gave it a 4 because 8 like this station but I have seen people enter with no mask and no one says anything. It is clean ,has a Tommies in it and staff at esso are great.