Critical Parts Bootfitting & Hardgoods Store

I walked into the store and felt completely unwelcome. I encountered a sales person who was sitting doing nothing claiming to be “busy”. He clearly was not interested in doing business and sent me away. I realize that appointments for boot fitting are needed but the store was dead empty and he wouldn’t even leave his seat to momentarily show me a single boot. I find this rather amazing. The optics here are terrible . I’m frequently in Revelstoke and the area and I intend to exercise word of mouth locally to relate this negative experience.

I came into the store twice for help with my boots. I found the staff to be unwelcoming, judgmental and not nice at all. They dismissed my concerns about my boots and did not approach the situation with patience, comfort and safety. I came back the next day as the issue worsened, and was aggressively turned down again. Feels like the shop is run by petulant ski bums who like to judge folks vs instill knowledge and be helpful. Such a shame, management should certainly put an emphasis on customer service & communication.

Nick and the boys did an amazing job of fixing my boots. I was experiencing severe pain to the point where I was considering not skiing for the remainder of my trip. I did not have an appointment but the lads put me on a cancelation list and I was lucky enough to get in within the next hour.After describing the pain and its location Nick did a thorough investigation of my boots and their fit. Within 45 minutes the issue was identified and completely fixed. By completely fixed I mean I went from experiencing pain so severe that I was becoming physically ill to skiing the second half of the day pain free. At the end of the day my boot had adjusted slightly to allow for some heel lift. Nick took me in one last time for a final 5 minute adjustment and I now feel like I'm wearing custom fit boots.Outside of all this everyone the staff members were kind and great to talk to. They gave us some great tips on how to maintain and use my gear as well as giving advice on what to see in the area outside of the mountain. Top quality people on top of the service.If you're experiencing issues or need a fit and are debating between here and somewhere else. Go here.

Excellent service! Thanks and praise to Kirby who selected and fitted a new pair of ski boots perfectly despite challenges with the different shape and sizes of my feet and ankles.

I stopped in because I was at Revy anyway and needed a pair of footbeds. Gareth was fantastic to work with and was able to squeeze me in without an appointment between his other projects. I really appreciated that he didn't try to upsell me on custom footbeds when a trimmed pair of Sidas footbeds would do the trick. He also did some spot-heating work on my liners to save me from doing a full bake on them. Very efficient and economical.

Nick was great. Went in without an appointment because I was having pain from my snowboard boots. I was ready to buy new but he was able to make room in my current boots to help alleviate most the pain. Boot pain can ruin a day on the mountain. He saved my trip and my wallet.

We came into the shop to ask advice for a boot fitting. The staff were unwelcoming, and were short and arrogant in their responses when we asked about options to help with my husband’s boot. I would not recommend or return to this shop.

This place is legit. I and two friends with various degrees of uncomfortable boots went in and all got fixed up, super affordably too. I asked the guy working why they’re so good at this and his answer makes sense: 1) being at the mountain base, they see a really high volume of people and 2) since they’re part of the resort, their goal is for people to be happy skiing there. I send everyone I know here now.

Initially went to inquire about getting my four year old boots re-fitted, and ended up with a WAY better solution...new boots, perfectly custom fitted and extremely comfortable. I’ve skied two full days with them and they actually improved my skiing. Garreth spent almost two hours with me measuring, observing, discussing, and fitting me for the perfect boots that match my needs and skiing ability. Great prices, superb service, five stars!