Dynacare Laboratory and Health Services Centre

For all those reviewing poorly because walk-in was full; It's the Canadian healthcare system.I registered online to make an appointment and they gave an estimated time of 30 minutes wait time. At 10 minutes before my check-in they texted me and I was able to drive over. Once I arrived I was getting blood taken within 5 minutes. Then immediately got my ECG after. The whole ordeal took about 25 minutes.My visit was fast and efficient. The technicians were skilled, reasonably friendly, and incredibly speedy while still answering my questions.This location has way better service than the reviews would have you believe.

April 6/22: website states the office was to be open this week. I stood in line today with about 15 people at 7:35 am - some of whom were very senior. The door to business was locked. One person called the office # several times, but there was no answer or call forward. At 7:45 am the line dispersed because the office was apparently closed, despite website instruction. I have used the services at this location since 2016, but this is no way to treat customers. I will look elsewhere.

Most disgusting staff ever. Went in to get some tests done for fertility and they were so rude beyond rude. After already being on edge for the reasoning of me going in you’d think they would treat people with kindness.. no. They should not be working in a place with people experiencing medical issues if they want to be so miserable, ignore people, act annoyed when you ask a questions. Will avoid this location for future.

The dynacare space is pretty small and the staff encouraged people to wait in the hall which amounted to a bunch of people crowding there. I didn't feel very safe during the pandemic.Even though I checked in online, it would have been nice to be able to notify the staff of your presence, but they just told everyone to wait. It felt disorganized.The actual blood testing service was good.

This enterprise has no consideration for its clients. Venue has closed for an entire week, and there was no notice at all here on Google Maps.So one wakes up and arrives at their door 30 minutes before the opening time, to avoid the ever present line ups, only to find a printed notice that it’s closed for the week. And meets several people going through the same ordeal, and is told they do this regularly.To the management: please remember you are dealing with patients. These are people that are enduring health issues, and don’t need to be treated this way.

Been ok satisfied with services before. Wait times are wait times and parking is what it is. But this time they messed up a test that we now have to redo. We waited more than 2 weeks for the results just to be told that we had to redo them when we arrived at the doctor. They didn't call or inform us. So we will wait another 2 weeks + holidays. Both the doctor and the other place, were we went to redo the test, told us that they should have contacted us. Going to other test places from now on.

Horrible staff at the 152 Cleopatra dr. location in Nepean. I wonder the essence of checking in online if I’m still not attended to after 3 hours; even though my wait time was supposed to be 43minutes. They use eye service to give service at this location. Horrible staff today. All those that came while I was there were attended to. I had to leave, out of frustration. Management need to teach staffs to be fair in what they do.

Amazing staff! Just had to bring my very anxious 6 year old for bloodwork and the staff were patient, professional and understanding while still managing to be efficient! My son put up quite the fuss about the needle and they were so good with him!

I had a very pleasant experience here.Reading all the negative reviews, I was hesitant to go there. But one review particularly caught my attention. It said I can book my place in line through their website. So I decided to give it a chance. And I am so glad I did.I booked it and the wait time was 12 minutes! I uploaded my lab requisition easily. Went there, informed the receptionist (who BTW was a very caring and a responsible lady and I really liked her). Then waited there for another 15 minutes.The technician who did the blood sample was so natural in his job that I didn't feel any stress or pain. I usually don't look at the needle because it just doubles my stress. But this time he was so smooth, gentle and reliable that at the second sample I was relaxed enough to calmly looked at the procedure and the needle. and see how he changed the tube and continued to get the third sample. I was so impressed that I asked his name to write a good review. He said it was Amjad.I am getting old and my veins are not easy to find. But he was very professional and took his time until he found a good spot on my arm, then calmly took the needle with confidence and inserted it, in a way that I didn't feel anything. Kodus to you Amjad.I am very happy that I went there.

Checked-in online before going - estimated wait time around 45 mins.I would guess the whole thing took me about 1h30 (including wait times, testing, and admin), but I felt like I got lucky, or that it was a fluke maybe.The parking situation isn't great and the web interface for uploading documents is definitely terrible. But I did want to mention the person who took my blood test was really lovely - I have a phobia of needles and she was supportive, careful, and gentle (and very fast!).