Pella Windows & Doors of Ottawa

Good Morning,I would like to thank you, Collin, and all the members of your company who did a superb job on the completion of the installation of my two patio doors. Everyone was professional, curtious, and completed the job to my complete satisfaction.All the best to everyone,Dave and Derry Cullwick

In early June this year, I was looking for a window repair company to fix a broken Pella window glass pane on my home. To my surprise, none of the 10 local window companies that I called wanted to touch it, stating that Pella Windows are too difficult to work with. They all suggested that I contact Pella directly. And after just over 2-1/2 months, I now understand why.There is a Pella distributor here in Ottawa on Merivale Road, just a 5 minute drive from my home. So I called and left a message asking if I could just drop the window sash off and pick it up later the same day. I never received a call back. On many occasions throughout this ordeal, I tried calling several numbers in Canada, but no one at Pella answers a phone.So after trying many times to reach out through their website, and by phone to Pella in Ottawa and Toronto, one of their phone greetings suggested that all requests for repairs and quotes should be sent through e-mail. After finding an obscure e-mail address for the Ottawa location ([email protected]) through their USA website, on June 17th I sent along specific measurements for the broken glass replacement, along with pictures and my request to drop it off on Merivale Road for repair.Their reply came back over a month later on July 24th, at which time they requested the same information that I had already sent them in my original e-mail?? I replied that same day, and provided the measurements and pictures again.Another month goes by, and they finally reply August 29th through e-mail and a phone message from a number in the Toronto area, stating that the glass cannot be repaired and that I have to purchase a whole new sash (window). I called the number, but again no one answered the phone. So I sent them another e-mail asking for a quote on just the part.The next day, they provided a quote of just over $1,100 + HST for the part only, no labour on a 17 x 45" window section. To add insult to injury

Two projects, very expensive windows, not even qualified energy efficient rebate; poor installation qualify, damaged trims; wrong window sizes; delayed services

We recently had our door and window installation and we could not be more pleased! Collin Koorzen did our consultation and he was extremely helpful and knowledgeable in the products. He showed us multiple options and truly took his time answering all our questions. Installation was done thoroughly and efficiently We are extremely happy with our experience with Pella. We will be contacting Collin for consults for our future window and door replacement.

What a disappointment!!! Our window order was a complete disaster from start to finish. Nothing but empty promises!!We have renovated three homes for ourselves in the past ten years, all exclusively with Pella windows.I can say with absolute certainty that their quality has fallen dramatically!!!These three pictures are from a single window. Fit and finish is terrible.At least half the windows in our home were manufactured incorrectly. Pella did an awkward and disappointing on site repair. They never finished the repairs despite numerous inquiries.Fortunately we are well equipped to address this matter through civil litigation.If your thinking of using Pella for your project find a good contractor but more importantly an excellent lawyer, you’ll need them!!!

REVIEWNever again.In July 2018, I signed a contract with Pella to replace several old inefficient windows and a patio door with new efficient ones because the room where they were was too cold in winter and too hot in summer. After a delay of about three months, the windows and patio door were installed at my home.With the onset of winter, the problems really started.The new windows and patio door appear to offer very poor insulation: all winter long, the room where they are installed was far too cold to be usable with temperatures falling to about 8 - 15 C (despite forced air heating). The glass and frames of the windows and patio door exhibited severe icing issues (despite maintaining a relative humidity of about 40%). All winter, the woodwork of the patio door and a half circle window were soaking wet from freeze thaw cycles and mold stains have started to appear. After repeated requests for corrective action and another delay of about 4 months, some weather stripping around the moving half of the patio door was replaced. Needless to say this does nothing to remedy the negligible insulation afforded by the glass in the windows and door. Not only have I wasted a lot of time trying to get these issues resolved but I have also spent more than $16K on Pella windows and doors that perform no better in winter than the old defunct windows and patio door that they replaced. After more than 5 months, all I have had from Pella are a series of denials and attempts to rationalize the problems. Subsequent (repeat) written requests to correct these issues have gone unanswered. Four photos are attached.

Star go to Collin (Sales) and installation crews. Yes Crews" because product was installed defective.We purchased a very expensive window about eight months ago. Because of whatever reason

Nothing but good things to say about our experience with Pella Ottawa. Our sales contact Reid was very knowledge about his products, gave us great advice and followed up promptly. Installer Francois and his partner were great too. Worked very efficiently, kept things clean over a two-day installation and everything looks great. When there was a tiny problem with a missing lock, the issue was dealt with promptly and agreeably. Will be using them again, the next time we have new windows and doors needed.

The door was to be installed for my daughters wheelchair to have no hindrance! To be flat into the floor . The salesman and measuring person knew that . They replaced the existing door ( which was 6 years old) with a door that is the same height out of the floor ! My daughters ability to manoeuvre is no better off and I am out $9k . I will litigate and I will reach out to W5 and I will make it know to all families with children of disabilities to beware of Pella Ottawa ! Buyer beware

Last week Pella installed a new fiberglass front door on our century home. I’d like to thank Collin Koorzen for the great sales advice for the many options and excellent customer service throughout the process including showing up on the day of the installation. Also thanks to the installation crew (Francois Pitts) and staff at the Ottawa showroom last Fall. The original character of the wood trim was preserved which is amazing. We’re very happy with the quality, function and warmth of the new door. Great job!