Charltons Banff

The hotel was great, although I did have the two floor room. The pool is average but the hot tub and sauna is above average. Huge firm beds and huge absorbent towels. The fire place was killer but hotel quite a ways from Banff action. Strongly recommended for the price.

This place had good bones but was pretty tired. Solid layout with a full kitchenette, but for $400 a night I would expect the lights and outlets to work, and the room to be cleaner. Also parking and breakfast are extra.Comfortable stay for a weekend but wouldn’t stay here again if other options are available.

The receptionist exhibited an excessively discourteous and ill-tempered demeanor, characterized by a sour attitude. Despite my friendly greeting and warm smile, I was taken aback by his behavior. He aggressively was talking in a loud and forceful manner , too many rude and unprofessional comments were made, and at one point, I mentioned that I had inadvertently left my identification in the car and needed to retrieve it. Shockingly, he forcefully struck the countertop and unleashed a threat that he is not going to let me in!!In a composed manner, I politely requested that he moderate his tone. However, this simple request only served to escalate the situation further. He continued to shout at me in a crude and belligerent manner, exclaiming that he had no intention of adjusting his behavior. He even declared his willingness to shout even louder if I desired it.This distressing episode persisted for approximately ten minutes, during which he continuously berated me in an uncivilized manner. Unfortunately, the time was midnight, and I had three exhausted children asleep in the car after a grueling six-hour road trip. To avoid exacerbating the situation and finding ourselves stranded on the street, we had no choice but to attempt to defuse the tension. I never fathomed being thrust into such a predicament, especially in a place where one expects to find solace and relaxation, for which payment has been made.

Really incredible location with great service and great rooms. The only downside is it's a little far down the strip from downtown and the reason I give it 4 stars is that there's no microwaves in the room or communally available. Kind of a weird thing for such a nice hotel, but other than that it's really amazing and parking is really super easy.

Nice location and a front desk asian lady staff was very professional.A gentlemen front desk staff needs to be retrained. I just needed to get room keys because I already registered. There was a couple in front of me who did not bring a credit card for check in. The front desk staff asked me to wait until they went back to their car and got a credit card. Had to wait for them for 5 minutes. This is ridiculous. After he finished with them, I showed my ID and got my room keys.Elevator not operating until 8am on Sun. Office closed til 8am on Sun as well.Very old, dirty hotel. Strong scent from the room. My family almost decided to drive back home without staying. Two light bulbs were burnt and had to be replaced. Dim light even you turned all lights on. Dust everywhere. Thank goodness no bed bugs though. Will not stay here again

Great location. Far enough from downtown to be quiet but only a 15 minute walk to the action. Rooms were basic but bed was comfortable and there was a good amount of storage. We stayed in a loft room and the fireplace was a nice added touch.Room was a good value for the price. It was clean. Staff was helpful when we needed something or had questions.

We stayed the first night at a 5 star hotel and then the rest of the week here. For the price it's exactly what we were looking for! Good location within walking distance of downtown. The king loft room was special enough to make our stay enjoyable when we weren't out exploring, and the pool and the hot tub were nice when we needed a bit extra. We made good use of the in room fridge and didn't mind that breakfast wasn't included.

Stayed in one of the loft suites for 4 nights.PROS:-Got a good deal during not peak season (April), and during the week ($110/night). Was suppose to check out on Friday, but I wanted to stay 1 more night. Friday night rate jumped to $275 a night, I asked if they could give me any discount, so they gave me the room for $200 a night so I appreciated that.-Shower was good, nice pressure.-Gas fire place-Big comfy bed-Two T.V.s-Hot tub was hot & pool was fun and good temperature-10 min walk to downtown-coffee station in lobbyCONS:-Even though I booked another night they failed to reactivate my key card to my room, so after coming back from downtown late at night, I was unable to get into my room. They made me walk up the road to their sister property to talk to a different person so they could radio someone to let me in, then I had to walk back to my room and they finally let me in. Still didn't activate my card after that. I'm extremely upset about this. NOT COOL.-holes in the wall and stains on carpet-steamroom smelled musty/moldy-false advertising for skipping housekeeping, was suppose to get food voucher but that didn't happen. I suggest getting new door hang tags.-Credit card was way over charged. I asked about this and front desk said they add $50 a night for damage deposit and when I check out it would be refunded. My credit card has not been refunded yet, so I'll see.I would have gave The Charltons a 3 or 4 star rating, but because I was locked out of my room and had to walk back and forth to a different hotel late at night they deserve a 1 star. After reading other reviews, I'm not the only one this has happened too, so why does this keep happening? I never got any apologies or additional discounts for this MAJOR inconvenience and safety concern.