Rogers

Went into buy a new phone and held off till November when plan comes due.But they looked at our plane a saw that they could save us 23.00 a month. Bonus. So it was a great day

Zack is AMAZING! He genuinely cares about his clients and ensures they are getting the best plan/product. For me, an older person, he made sure my new phone was the RIGHT product, took time to walk me through a couple features AND when I asked about data plan he reviewed my history use and did not set me up with any unnecessary charges..I'm very thankful for his wonderful help! Rogers is very lucky to have someone like Zack, he has outstanding customer service skills, knows his products and represents his company professionally...thank you Zack for everything !

I give this store a two because the girl helping me was nice and friendly, however the store 'policy' if there is such a thing, is a bit ridiculous and they scam you. I returned my old phone and received $100 credit to use toward my new phone. After 4 days, I returned the new phone for a different brand. I was not given my $100 credit for the new phone and had to pay full price to get it or upgrade my plan to have it cheaper. So basically, they kept my old phone because it was 'shipped out' somewhere already, and I didn't get to have my $100 credit. I lost my old phone for nothing and they got it for free out of me. If I would have known that this was some sort of 'forfeit' as I was told then I never would have given up my old phone and would prefer to give it to my parents. I had to call the management complaint department to actually get this resolved, and even they said that the store should have still given me that credit toward the recent purchase I was making. That it doesn't matter if my old phone was shipped out or not. So clearly..... if online management is saying the store should have approved the credit, then something is wrong with how this store handles their customers.

I came to Rogers to return my modem. They said they couldn't do anything and that I needed to call customer service. I went to the corner of the store and called customer service. Before I could even talk to customer service one of the store employees told to leave and take my phone call (to Rogers) outside in the busy mall. Pretty sure I was interrupting the staff talking to other staff.

We weren't planning on stopping by this Rogers location but we were in the area and needed to exchange a modem. Good thing we did because Sam noticed a discrepancy on our account that no one else mentioned before. Not only did he point this out to us but he also explained how we can correct this mistake. He just saved us $300 on our bill. Now that's what a call a WOW Moment!! Way to go Sam!

Zack was the one that helped us add a line for a great price.Super helpful. Great conversation while we proceeded with the setup. Highly reccomend if you need any assistance with your rogers provider

Every time I go there I get a very good service , staff are friendly and helpful.

Had a great experience buying the ignite internet and flex 10 bundle. The issue is I have defective hardware and the sales rep told me if I had any issue that I can bring it back and they would exchange. So I go back to exchange and the person at the counter said yep no problem then went to the back and when they return said sorry you need to contact technical support.. my issue is the hardware was defective and they have replacement hardware at the store and chose not to replace the hardware when it is well within their capabilities. Now I'm going to have to deal with tech support and wait weeks for new hardware to ship and send back when the store can just do it in 5 mins this is sooo frustrating that this company would choose to waste more of their time and my time when they can just re-issue me the hardware.

Zack is amazing. I’m so thankful he was the one to help us. He saved me money and got a new phone for myself and my son and my monthly bill is less than what I was paying before. He knows the ins and outs and was so helpful!

Who will tell me there is $50 setup charges when i add a line. Your team told me that there will be $25 monthly if we add another line to same account without internet. I made sure atleast twice if there will be anything else other than the monthly charge. Now at the end of the month i got a bill for $179. You people Just attract customers with a deal and don’t explain the hidden charges.