Ultimate Sports

I rented a ski jacket here for my wife. The pick up and drop off was relatively straight forward and my wife enjoyed the jacket.The reason I’m giving 3 stars is due to the customer service I received. We arrived in Banff a bit late in the evening 8:30 pm but I saw that the Ultimate sports store was open until 9 pm, so I decided to go to pick up a jacket that night instead of having to go in the morning before heading to the hill. When I entered the store the gentleman on the front desk was, what seemed to be closing out his cash, tallying receipt and whatnot. I told him that I’m looking to rent a ski jacket. At that point, the gentleman from rentals popped his head around the corner and just says “no” and shakes his head and the guy at front desk says, “rentals are closed, nothing I can do for you”. If the store isn’t able to do business during the 30 mins prior to close then I’m not sure why it is open.Fast forward to the next day, I come back and rent the jacket and then bring it back later that night. When I get back to my hotel I realize that my wife left her ID in the inside pocket of the jacket. I call the store and explain the situation and ask if they found an ID, thinking that they would check the pockets when an item is returned. The gentlemen who answered the phone, I believe the same gentleman from the night before, tells me that the store is super busy and that he can’t ask anyone at the moment to look through the massive pile of laundry for the ID, but he welcomes me to come to the store and look for myself. I hop in my vehicle and head to the store to try to find the ID, I arrive within 5 minutes. When I arrive the store, the gentleman who answered the phone was sat at the front desk, and the store is empty, with no customers. My wife and I go back to sort through the “massive” pile of laundry to see a total of 5 jackets. My wife and I found the ID within 30 seconds of searching.On a positive note, like I mentioned previously, the jacket itself was comfortable and kept my wife warm on the hill.

Really excellent shop. I rented a full-suspension bike at a day rate 30% less than a neighboring shop with a similar bike. The bike was well-maintained and the friendly staff set it up for me and provided good trail advice.

Great place! We hired bear spray from here and the staff were so friendly, patient and helpful explaining how to use it. Highly recommend

I only had a few hours to spare before leaving Banff, and I wanted to do something active, and saw that this store rented e-bikes by the hour. That would be great to explore more ground quickly.The staff member told me the rentals are by the hour, includes helmet and lock. Very affordable. He told me the great thing about October is that the Banff Springs golf course is closed, so you can go bike in there! It's away from traffic, picturesque and I might see elk! So, off I went for an hour. They sketched out the route from the store and I was zipping around, saw almost 30 elk in the golf course and made my way back in an hour, to pack up and catch my bus out.They told me about the pedal assist battery, which I realized doesn't work uphill if my legs aren't moving... But good quality bike. I felt safe and it was easy to ride.Thanks for such a great last minute activity!

Easy, quick rental, have some great premium boards; I took out the Salomon Assassin - great board! Had to return it a day early due to severe weather warning which they allowed - THANK YOU SO MUCH for allowing this! 100% recommend.

Dylan and Avery were super kind and helpful getting x country ski rentals. Very reasonable rates.

The powder skis I rented were sick! Made me want to buy them. Service is always 10/10 in this shop. Highly recommend!

Re: rental skis review. Service, selection and value of rental skis was top notch. The staff are friendly and knowledgeable. Located conveniently in town. They delivered the rentals directly to our hotel that evening. I did not have an issue with sharpened skis like previous reviews. Fair pricing compared to local rental places. I would recommend again for ski rentals.

I had chosen Ultimate because of ratings, but felt let down. Perhaps lower end rentals have better results. They did provide well priced ski rentals ($308.70 for 2 pairs for 3 days, including damage coverage) and friendly staff, however, they did not deliver “Premium” products. Very limited supply and, perhaps because late in the season, not in great condition. I returned my first skis after first day and requested sharpening but was instead offered another set, which had better edges but not nearly adequate for the conditions. Staff indicated that they could not realistically sharpen for each rental?! I ended up getting second set sharpened on the hill and was in line with 2 other renters from Ultimate that were also getting their skis sharpened. When I returned to Ultimate they refused to set off any of the cost I incurred ☹️. Lesson relearned - will schlep my own skis from now on!

I visited the shop to see if they could help me with my old ski boots as they were destroying my toes. I spoke to Dylan who advised me about insoles. I purchased some but unfortunately my old boots were just passed it.I went back the next day and spoke to the main guy who fits the boots. I’m really sorry but I forgot your name!!What this guy didn’t know about ski boots wasn’t worth knowing. He measured my up and explained that the boots I had been sold years ago were too big for me!He recommended some Salomon high volume boots but when I was fitted they didn’t have my exact size..he then explained that he wouldn’t fit me in a boot that he wasn’t 100% happy with so he recommended another store. Even though I didn’t buy the boots from Ultimate I was really impressed with the service and the honesty of the boot guy.What a refreshing, professional and genuine service.Thanks for your time and advice.