Leon's Furniture

Walk in to the store with my family last week, we met Hailey. She came to us with warm greetings, we felt like an old friend saying hello to us. After a short conversation, she find out what we need and the questions we have regarding the products, She helped us found exactly what we are looking for, answered all the questions we have, even took extra effort helping us arrange the best time for delivery, solve all the problem for us. We are really appreciate her time and effort. It’s enjoyable time to have her assist us for furniture our new home. Definitely recommend her to whom may looking for new furniture or appliances for their new home. Thank you so much for all your help Hailey!!!! Keep it up !!!

Hailey is the most excellent sales person I’ve ever met! I have to say she’s so patient! She spent lots of time with us , gave us all the information and found stock. I am so appreciate her help and time. Finally we bought the right sofa. She definitely deserves 5 stars!

Yasser at Leon's has been very helpful. His cheerful sale presentation has made shopping fun. Great service, great price, great product! We will come back again for other products.

Overall good experience shopping at Leon’s. Faizan was friendly and helpful. He gave us time to look around while answering our questions when needed. The furniture we picked out was at a great price.

What a nightmare of my shopping experience at Leon’s Furniture?My kids’ would like to have the same twin beds for their bedroom as they would like to match the colour and style.The salesperson told me that there is only one brand-new in stock somewhere in Canada, so I ordered the brand-new one together with one that displayed at the shop. He promised me to have both twin beds that shipped to my house at the same time. Once it’s ready, I booked the appointment and they confirmed me everything is good.Unfortunately, the day before delivery I was informed that only one twin bed will be delivered. I kept asking the reason, their reply was the brand-new one is from warehouse and the display one is from the showroom. Then, I explained to them the customer service staff confirmed two twin beds delivery together while booking. They refused to help and insisted I have to rescheduled another day for the other twin bed. At the end, I needed to contact the salesperson directly by myself to resolve the problem.When I tried to assemble the twin beds with my husband, we found that the brand-new one was damaged like in the photos. I sent all photos to the shop and told the salesperson within 48 hours after receiving the products. Below is the automatic email reply from them.“Thank you for contacting Leon's Furniture , Richmond. Your request is received and will be responded in the order it was received. You will receive resolution within 2-3 business days. We appreciate your patience.”After waiting for 5 business days without any response from Leon’s Furniture, I can’t wait anymore and call them and their reply was “Sorry, nobody takes care of your case.” OMG! The customer service associate said my twin bed cannot be repaired and they can help me to do the return and refund. I explained to them in case the technician confirmed there is no way to fix it, I would like to have refund of both twin beds. Then, they asked me to visit the showroom again to see if I like another style of twin bed or not.On the coming Sunday, we came to the shop with our kids again, but we discovered that there is no other twin bed available. We spent 30 minutes in front of the customer care counter, they just requested us keep on waiting. We thrived hard to let them know we want two same style twin beds for the kids, but not only one. Spending approximately 20 minutes discussion with the customer service supervisor, she confirmed to return & refund both twin beds. I scheduled the pick-up date on the following Sunday right away and provided my credit card information for their processing.Before the original pickup date, I didn’t receive the text message regarding the pickup time slot, I knew that something went wrong on their end. I called the shop again, their reply was “The booking didn’t confirm, nobody will come to take the twin beds tomorrow. Someone changed the schedule for you (Without customer confirmation), the appointment is full already, but I can help you to book another date.” This is another experience that everything is confirmed, however, they changed it by themselves only.Once they took away the twin beds, I kept checking my credit card account to see if they have refunded the money to me or not. One week later, I contacted them asking about the money, they said they did not have my credit card information, that’s why they are not able to proceed the refund. I was angry and asked “ If I didn’t call you, will you contact me requesting the payment details. I have been waiting for a week, it seems like your company does not want the money back to the customer instead of just no credit card information.” That lady didn’t say anything then.I would like to share these horrible memories to those people who are thinking to purchase furniture from Leon’s Furniture. Customer care actually is not care and not supportive to the customer. Extremely time consuming and frustrating to deal with the customer service & sales staffs.Never ever come again and I would like to give 0 star if possible!

Jag was the most awesome salesperson . He was sooo patient with my mom he has a great sense humor too. As she was in love with Sophie the bed. He's a great addition to ur team. Look forward to coming to shop more now here. It was my mom's idea after seeing yr commercials with the couple. Thank u Jag!!

Jag did the sale and he did the good customer service thing. Sold us a couple of bar stools at a reasonable price and gave us all the details we needed. 10/10 would buy again

Very happy with my recent purchase from Leons. I purchased the Cindy sofa. It arrived earlier than expected. It's a beautiful Jade color with 4 accent pillows. The delivery personnel were very careful when bringing the sofa into my home and they set it up for me. I purchased my sofa on line. The salesman Yasser was very helpful regarding any questions I had. All in all I highly recommend them.

Had a lovely experience at Leon’s Richmond. Would like to make special mention of the sales person Mr. Pheng Troeung. He was extremely courteous and very knowledgeable. We had a pleasant experience dealing with him.He is a true asset to the company.

I had a great experience purchasing my sofa from this Leon’s. Totally recommend the warranty- we adopted a dog and after the first week she ripped it up and it was covered!! Not to mention it’s so comfy and the staff are so friendly and helpful. A great place to purchase furniture !!!!