Burgess Plumbing Heating & Electrical Co Ltd

Chris arrived at our house to conduct a WETT inspection. He was very pleasant and very informative. We need more people like Chris out there!

Had a fancy sprayer/faucet installed ($1200 job), it leaked from day one!!! They kept sending someone to patch it (3-4 times!) each employee saying they should just replace it! I complained and asked if they would just replace this p.o.s!! It never got completely fixed, never got replaced, I patched it for years following. Terrible product, with terrible customer satisfaction care and very over priced for the quality of product and service.Will never use them again!!!

If I could give zero stars i would.I have purchased products on 5 occasion and buyers remorse was in every transaction.The interactions in person, over the phone and by email were either non responsive, very rude person and definitely not geared towards customers and they don't back the products they sell to you. This business in my opinion and experience has proven they want your hard earned money and don't care about the customers' experience.I will NEVER shop there again and encourage anyone needing a product or service to go elsewhere and save the hassle and your hard earned money.They don't care about you.

DO NOT USE THIS COMPANYThey completely ripped us off. We a small job done in our bathroom and they used it as a cash cow! Charged over double the labor of what it should have been. When I called to discuss their answer was We think it was more than fair and have discussed it and that's that"Completely and utterly disappointed in the cost

No service after the sale. Had a hot water tank installed in rental house and it leaked right off the get go into my flooring. They came out to fix it that day which was nice. Then i get the wrong bill, once i had that fixed they try charging me the whole amount for the install. Been trying to talk to a manger for 3 months to have this sorted out and nothing but broken promises. Would go into the store but i live in a dofferent town now. Needless to say this has no been a good experience at all and i WILL NOT do business with this company again. I have heard many similar stories from friends and other people around town as well

i called 4 contractors to get an estimate to install a hot water heater,furnace and a/c.3 responded same day.burgess? i believe it was on day 3.first fail.if i needed emergency service i wait 3 days for a response? the service (coordinator? )offered me 2 alternate days to come,both didn't work for me.maybe because i already scheduled with companies that actually want my business.he didn't even try to work with me to schedule an estimate. these 2 days,take it or leave it.pass

I could not get an accurate quote for a WETT inspection so was very surprised at how expensive it was and all the additional charges Burgess applied. I was charged for the inspection plus the time on site to perform the inspection plus the time to perform the previous visit assessment of the stove and chimney, which I naively thought would be free, plus travel mileage for both trips, plus some sundry admin charge. I did query some of the charges but that's just the way they do business. Given I had to take two separate days off work to accommodate their schedule and how long you have to wait to get anything from them I guess you're just glad the work was actually done. On a positive note though, the inspector was great and provided lots of valuable information.

Worked as a journeyman service plumber at Burgess for about a year in 2021 and loved it. My biggest takeaway regarding the company, and why I would recommend it as the best plumbing company to use in the Cariboo, is that as an employee, I had excellent access to pertinent information. If I didn’t know something, I could ask my superiors any question, even if it was a “dumb” question and would be provided a nuanced, educated answer on the spot. This helped me serve my customers. If an individual employee inside the company does not operate in such a way, and take advantage of this, I would encourage you to simply ask for a different technician, and know that it isn’t a problem with the company’s operations. I am now off running my own business in a completely different sector, so I don’t benefit from saying this, just want to provide my opinion on why I think Burgess is a good spot. They have my recommendation.

Same issue as previous review. Billing charges exceptionally high for 45 min of assessment over $500 in charges no parts no repairs done