Mainland Fireplaces

We like the look of our new fireplace from Mainland but the customer service is very, very poor. We have sent several emails and 2 phone calls with little traction. Our main request when we purchased this $10k fireplace was heat. There isn’t any and our calls to the company to explain why, haven’t been answered. Mainland did the installation and don’t seem to stand behind their promises. Customers looking for a new fireplace may want to consider other suppliers that provide better after-market service. If someone goes wrong, they appear uninterested in helping.

This is the best fireplace store in the lower mainland. The salesperson made the process very easy for us to pick the perfect fireplace for our needs, with her knowledge and expert advice. She is professional, patient, kind, and full of good ideas.

Great experience at Mainland fireplaces. We have been looking for a gas fireplace insert for quite a while - Mainland helped us out very quickly. Great pricing, great customer service. Min is knowledgeable and wants to help you find something that fits your needs. This is the place to go for fireplaces.

The team here is incredible, and they took great care of us. We needed an outdoor fire pit, and also wanted to fix up our old fireplace inside. Their prices are great, and they made the whole experience quite fun. Don't bother going anywhere else!

Been a long time customer and will continue to be. The install was great as well. Salesperson was very knowledgeable and shared some tips for using the system. We hadn't been using the wood FP at all because of mess etc. We have already used the new version a couple of times and just love it. Wish we would have done this long ago!

I was given detailed explanations of different types of fire places, wood and pellet stoves. Several examples are in the store so you can get an idea what they would look like in your house. The salesman was very knowledgeable.

Our old 25yr gas fire log set had failed and after reviewing many different gas fire suppliers, we settled for Mainland Fireplaces for a replacement, because of the excellent and knowledgeable store staff. They understood my specific requirements and recommended the perfect replacement split oak log gas fire set. Their installer Mark J. was excellent he took my concern about possible dust and mess during the removal of the old log set seriously and kept the whole removal and new installation absolutely spotlessly clean. He was very knowledgeable and the installation went in quickly and his instructions to me on the operation of the gas fire was great. My wife is particularly happy about the natural look of the burning logs as am I. Job well done Mainland fireplaces, we would certainly recommend your company to others. Best regards, John

Highly recommend this company for you fireplace needs. Very knowledgeable. They even follow up later with a thank you card showing they care about the customers.

You wouldn’t believe our fireplace came with the house as opposed to being added on. It is a direct vent unit. We could not be happier. Highly recommend.

They did exactly what they said they would do, when they said they'd do it, and answered all questions and made the overall experience seamless. The end result was great and I'd highly recommend them.