Burnaby Sewing Centre

The service was great, the lady there knew what I needed and had reasonable prices. I only gave 4 stars for parking, depending on the time of day it's difficult to find parking.

Was told a week to fix my machine, now 2 weeks and I'm told they don't even have to parts to replace. Now 2 more weeks to wait, might as well just go buy a new one. Also caughting this place when someone is here seems to be a feat in itself, it's like someone shows to turn the open light on then the back in 5 mins signs gets put up until close.

Brought my Janome sewing machine as it had started seizing. Brought it in and 7 days later it was fixed and worked like new!

I didn't have a reciept because I was given my machine as a gift, from a course I took. Initially we thought I'd have to somehow get the reciept, or go on their 6 week waitlist to get it fixed. But, they ended up helping me on the spot! Apparently there wasnt really an issue, I guess the ladies there had a magic touch. They also didnt charge me when I asked how much !! So grateful. Thank you much! :)

Sewing machine sat for 8 weeks.. He said that he was waiting for parts. I took it back from him and was able to order parts myself and repair it in 6 days.

Sherlene was excellent. Service was quick, courteous and prompt. I had an issue with my machine and she fixed it right away.

This business is a gem to all us sewing/quilting/embroidery enthusiasts. My brand new embroidery machine started acting up, so I took it in with a sample of what was going wrong (thread shredding, not picking up bobbin thread, etc) and the lady who runs the shop could quickly tell my tension was overdue for adjusting. Embroidery machines are more complex than sewing machines and routinely need to be adjusted and oiled by a professional. Took 8 weeks with the pandemic backlog now that everyone is sewing but it's now back to embroidering like a dream. Love that they insure their work for 6 months so if something else acts up that you didn't notice before, they can still address it for you. I do so much embroidering that I will visiting Tom's pretty consistently to keep my machine operational with regular tune-ups!

Always had great friendly service and they have worked on several different machines. Also bought s second hand machine from here (with warranty) and they are still going.

Bought a serger and a sewing machine, wanted to refund the sewing machine that was unopened but the owner refused. It was not a final sale, a regular priced product, not mentioned there was no refund at point of sale, not mentioned on receipt there was not refund. Tried to arrange a learning session on serger as promised at purchase, the owner didn't even bother to return phone call. There is only 1 Singer dealer in Greater Vancouver, but providing this kind of customer service, I feel sorry for Singer.

Bought a machine. Everything was well explained. 2 free classes included by zoom. Have 6 months to upgrade. Love love love the needle threader.