Virgin Plus

This is a long story. I wanted the Apple Watch ultra but none were in stock in Mcallister place but one was in Fredericton. So I drove the 3 hr round trip to get it. It ended up being defective so I drove back and returned it. I was made to feel stupid and like an inconvenience by the rep in Fredericton. As I’m almost home the rep calls and tells me he forgot to give me my money back and told me I had to go back. So another 3 hr trip to get my money he forgot to give me back and again I was made to feel it was my fault. This almost made me leave virgin. But I decided to come see Jesse at the McAllister kiosk because she has always been good to me when I needed help. Jesse and her supervisor took the time to find me a replacement watch and hold it for me. Jesse came in on her day off to help me set it up which imo goes well above and beyond what she needed to do. Jesse was so good to me I added a tablet to my account for my daughter. Her and her supervisor both deserve great praise and appreciation because they made me feel like I was important and not an inconvenience like the Fredericton kiosk did. I appreciate everything they’ve done and I hope you realize how valuable they are to your company. They saved my business just by caring

Hello, I received help from Bekah and Jessie at the McAllister Virgin Plus location a few weeks ago. I would just like to say, these employees went above and beyond. They assistated me in opening up an account, selecting the best plan for myself, and showing me some different accessories I could purchase. It was a very simple process, and in glad they could help. I would gladly send anyone I know to join up with Virgin!

Extremely helpful. Got me the phone I wanted, on the plan that worked best for me. Made sure I had no questions.Perfect!

Amazing customer service. Jessie went above and beyond to make sure everything was perfect for my new phone purchase!

I love there customers service with Zoe and Fikemi where great and they explain everything we need thanks again and I am recommending them to any one here

Zoe and her staff are a great help and always help me to sort out any issue I have quickly and efficiently. Glad I have someone I trust to help with my phone services for my family! Would highly recommend Zoe and her staff in McAllister Mall!

Staff were professional, friendly, helpful and had lots of great tips/recommendations. Answered all my questions. Amazing customer service today.