La Diperie Hamilton

No soft serve , no donuts, no cookies, 2 mr sub teenage girls rudely told me that the only food available were the frozen items in freezer, no labels and no dates on the items. Will never return. Close the store.

Very good. I will go again forsure.

Just ordered from this location off of Skip. 2 of 3 items were completely wrong and a total waste of $50. On one of the wrong orders a note was written saying this was all we had left" which was birthday cake cookie dough. When I asked the employee why they didn't bother calling to see if we wanted something different she claims she did and called the very number I was calling from - which was a total lie because I called from my company cell phone which has no affiliation to anything personal including Skip. The order was placed from my wife's cell phone. What a joke.After I told her that was a lie she got rude and just hung up.If you're the owner reading this

Don't go by the bad reviews. The Ice Cream and Service were great. We came with two small kids and the employees were very sweet to both. Looking forward to our next visit.

Purchased an Oreo Ice Cream cake back in late April for a Birthday from the Rymal store, worst ice cream cake ever. Kids took one, maybe two bites and found that it was freezer burnt and unfit for consumption, and thats saying a lot for a family that LOVES ice cream cakes. Parents verified, cake was sealed very well but must have thawed out more than once and refroze, even the sponge layers were in crystallized. 95% cake thrown out.Called the store to offer feedback and let them know. Spoke to an employee and apparently it’s a known issue, the owner would rather sell products that are bad than take a loss.Employee said that even the slices are like this. They relayed my message and said the owner would return my call, Nothing!Called back to talk to the owner in an effort to relay my experience, employee stated that the owner said he’d return my call in 10-15 minutes, Nothing.Another employee said they don’t eat or recommend anything off the menu to friends/family (now that’s reassuring)Wasn’t looking for a refund, although that’s what good customer service would dictate.The fact that they are knowingly selling a freezer full of garbage makes me wonder what the rest of their standards are like.

The customer service is non existent at this place, the staff was rude, they offered us samples just to actually take donuts out of our original box. Dont offer samples just to take it out of my original order then be mad giving rude faces. The donuts aren’t even good they’re not fresh, baked in the oven for like 5 seconds then the guy barely puts any toppings on it AND the toppings are stale as hell. Will not be coming back here whatsoever! Explains why its always dead driving by. Go to Mr. Puffs instead.

TERRIBLE customer service and extremely rude staff. Ordered from Skip The Dishes on December 9th at 6PM and they sent the wrong order with a note saying “all we had left”. My husband called to ask why they didn’t call us to ask us what we would like instead and the (incredibly rude) staff member lied and told him she tried to call and no one answered. When we asked her what phone number she had, she blatantly lied again and said the one he was calling from - but we ordered it from MY cellphone and he was calling from his work phone which has no apps on it. When he explained this and told her that what she was saying was a lie, she told him she won’t deal with him if he’s going to call her a liar and hung up the phone. This is very childish behaviour that in unacceptable in the service industry. My family and I will not be supporting this business any longer.

Stopped by the other night knowing Dairy Queen would have a huge lineup and I just wanted a small soft serve cup with chocolate dip, the girl said they were out of milk chocolate for dipping but they had 30 other choices which I didn’t want but she scraped out the can and made it work , I paid drove home 5 minute drive the ice cream never melted at all I started eating it the chocolate tasted like and old waxy candle and the ice cream was gritty not smooth at all , waste of 6 bucks I couldn’t eat it , I left it on my counter an hour later still wasn’t melted talk about modified milk fake ice cream, never again

Extremely rude employees that gave us dirty looks as we ordered a large amount of items, although we were the only customers in the store. The donuts we had bought were cold and dry when calling over the phone they had told us they make donuts fresh only to drive 20 minutes to find out they put frozen donuts in the oven for 20 seconds and sprinkle minimal toppings on top. The male worker offered us samples only to then take them out of the box we had paid for without letting us know first.. the sample we had tried were stale and I will not be returning.

We arrived and were told by the staff that the majority of the items on the menu were not in stock. Literally of the four menu boards, only one menu had items on it - just dipped cones and hard ice cream. Only had waffle cones and still charged the premium for waffle cones despite not having another option. Will never return