Fellows Fernlea Flowers

My godmother called me to tell me how beautiful the flowers were- beautiful shades of peach. They made her so happy!

We are not from St.Thomas and needed a floral shop that did great work. This was actually, amazing work! Better than what we expected; arrangement looked better than the photo! Super happy as I am usually very particular with my arrangement orders. I expect them to be almost perfect and these pretty much were!Loved how Fellow Fernlea Flowers placed a lot of flowers that haven't bloomed yet. It really is beautiful! Thank you. Highly recommend this floral shop.

Feb.1/23Received horrible customer service.I received a call from Fellow Flowers delivery driver advising me that I had flowers to be delivered. I said I would be home at 5pm.This was not acceptable as they do not deliver that late. I explained that unfortunately I work out of town. What else can be done? They told me I could pick it up myself before 5:30pm at the store, which I was willing to do but wanted to ensure than the delivery fee was refunded. The delivery driver told me that the charge for delivery was non refundable? So what was the point?Then I spoke to the manager Donna and explained that I really couldn’t make it to the south end of St. Thomas before 5:30pm and was looking for a solution. Her response was “well we don’t operate 24/7”. We ended the conversation with, she would see what she could do and get back to me, but very unhappy about it.Then I called back to advise that I could have the flowers delivered the following morning instead, but early at 8:30am - just trying to suggest a possible solution to them. And the lady that picked up again was rude and said “you work every single day?”very sarcastically and continued to give a lot of attitude, like I was an idiot for expecting a delivery after 5pm.I did address that I did not appreciate the sour customer service, but it was not received.Then Donna the owner/manager got back on the phone and said “you know, we’re just going to give the money back, this isn’t working” and hung up on me.It was extremely unprofessional and seeing as there are multiple flower shops in the St. Thomas area, I strongly suggest seeking alternative flower shops if you expect to be treated respectfully at the very least.

Very friendly staff, a great variety of fresh and artificial flowers, and plants.My daughter sent me a gorgeous arrangement from there, and then i visited them in person to replace plants that died during a trip. It was a great experience.Bought a very cute gift for our anniversary.

Always exceptional arrangements. I use this shop anytime I need flowers for any occasions that arise. I know they never disappoint because they are beautiful every time. Highly recommend to do your business there!

I ordered a flower arrangement based on the Graceful Embrace that I saw on line. The bouquet shows at least 10 roses just on one side. The arrangement that was sent to my cousin had a total of SIX ROSES. I was charged $90 total even though I had mentioned to the owner that I wished to spend at least $100. To add insult to injury, the pot they used was made of gray cement. It looked awful with the hydrangeas and roses. It was more suited to a funeral. I had ordered the bouquet to thank my cousin for my 8-day visit at her home. I made sure that the flowers were delivered while I was still there. I had been cheated before by another florist, and ever since then, I make sure I see the flowers in person before leaving. I will be staying with my cousin again next year, and I sure as hell won't be ordering any flowers from this dishonest store.

Fernlea delivered an absolutely gorgeous bouquet, full of fresh blooms in a pleasing variety of colours and shapes. Wonderful. Mom loves them.

Great service and fast delivery. I was kept informed of the flower delivery with progress emails. I would recommend this business.

THIS RATING HAS BEEN EDITED FROM A 5-STAR RATING: Absolutely beautiful arrangement! Crafted with quality and care! Delivery service is always on time and with a smile!!Edit: I have changed my rating with great disappointment. I have been a long-time loyal customer to Fellows Fernlea Flowers. It is with a heavy heart I write this amended review because I do feel like I am betraying Trina and all that she built, however, since the change of ownership the customer service is no longer there nor is any empathy or understanding. This arrangement (in this review) I sent to my mother for Easter, it arrived beautiful and fresh, within the 5 days I arrived to see an expensive arrangement withered, the roses looked pathetic, the hydrangea brown and sad.I decided to give Fellows Fernlea another go because of Trina and the excellent service she had created, and maintaining the legacy of the locally owned business; to which I champion, support, and promote in my hometown. I ordered from the Lovingly site. What I found on the site was a limited number of arrangements to choose from—indicative of an overwhelmed or struggling business this is based on my opinion and experience—The site gave the option of viewing arrangements that could be ordered and delivered after May 10, 2022. The calendar to schedule delivery for Mother’s Day was greyed-out" from May 6 to May 9

The flowers were for my mums birthday, I have ordered flowers last 3 years in a row from your flower shop! My mum was absolutely delighted with her flowers and she said the roses smelled amazing.Thank you once again for making another one of my mums birthdays memorable.Thanks Karen