Sherwood Industries Ltd

Stove has been nothing but one issue after another... Started with pilot not staying lit then replaced pilot assembly, then soot from hell, finally got it burning correctly, then smell that I can't get rid of... WORST part is no one responds to emails to company. Was installed by dealer that is no longer in business, can't find anyone near that will work on it. No place on their web site to get help and no phone #. I don't think they want to support what they sell and it looks like I will have to replace the stove since I can't get any help.

Do not buy a stove from this company. They lack common sense. My story is I like to keep my stove (Kodiak 1700 insert) maintained and to do this you need to occasionally replace the door/window gaskets. In order to do this you need to remove the door handle. The metal used for the handle is junk - pig iron. You can't take the handle off without breaking the nut and a portion of the handle comes with it. Enviro's solution. Sell you an over-priced replacement the first time. Second time, provide me a handle for free with a wooden piece of junk grab portion. Oh, if I want the nice brass to match the door, it's more money for the blank without the junk wood than it is for the junk wood. Through the dealer they said I can just take the junk wood off and reuse my brass. Well what happens the next time, and the next time and the next time. Junk.

Do not buy the Black Olives grill. We replaced the igniter in it over a year ago, which failed in short time. We have been unable to obtain a replacement since. Now we have an unusable pellet grill to get rid of. This company is horrible.

One of the most innovative manufacturers on the market. Product is built heavier than anything else I’ve seen in the industry.

August 2017 I had an Enviro P3 pellet stove installed by a certified technician. Three weeks ago the igniter failed. The stove is wired on its own circuit and there was no power failure in my home. The warranty on electrical parts is two years. My technician ordered a replacement igniter, but he said getting parts from this company can be a long process. Friends and family who own less expensive brands of pellet stoves have experienced no igniter problems with their stoves. Even when I get a replacement igniter I will not trust this stove not to fail again. I spent nearly $4000 on this stove installed. I now consider this lemon an expensive pile of scrap metal.

I have not with Sherwood, but have since 1984 had the Vermont Casting large wood stove in my house.Good product, paint is chipping off, but what do I expect when heating a 3200sqft house in the woods.

This is not a fireplace store. It is a manufacturing company. The best way to get parts or the fireplace itself, go or contact its dealers/Distributors. To find one, visit their homepage enviro.com ". If you call Sherwood

I have an Enviro Pellet Stove. In the 6 years the pellet stove has have over $1,000 in repair parts needed. The stove is very inefficient and costly to operate. The company does not sell parts direct and it seems the resellers stop selling the products after a few years because of the poor quality so everytime the product breaks you need to find a new repair company. Do not buy.

Was very happy originally, but the interior of my Enviro fireplace lost all its finish in a matter of months and nobody seems willing to step up and deal with it.My dealer actually said that this is normal!!!The finish on a brand new product disappears in a few months and it's considered normal".....that makes me question the quality standards on the entire enviro lineup."

I wrote to Sherwood Industried on 4/1/14, to express my sincere dissatisfaction and frustration with their company. To date, I have not received a response...In May 2012