Albert North Veterinary Clinic

They staff are so friendly and knowledgeable. They really went above and beyond. Without them my cat wouldn’t be here today!

Me and my dog will be taking our business elsewhere after nearly 4 years of loyalty.We used to trust they would only help with essential services, but now they are pill pushing and lacking consistency in communication.We used to be excited to visit but now we just prepare to be upsold.

We took our cat in on sat because she was losing weight and having lethargic issues (she was seen by the 24 hr vet clinic previously who weren't following up with us) a couple days before her appointment, we thought she was on her last legs. Her vet was very compassionate , you could tell she didn't want to give up on her or have us pay any unnecessary costs. Today our baby is almost back to the way she was before she got sick.

This clinic is wonderful. Earlier today we had to say goodbye to our exotic sugar gliders. The staff were so compassionate and calm. Incredibly understanding even through our tears, they were calm and helpful, they did so many amazing things to accommodate us aswell as make us feel comfortable. From having the room ready for us to go directly into instead of the waiting room, to scenario appropriate soft blankets on the table for our little loved ones. These wonderful people made this this incredibly difficult process so much easier. Gave us time to gather our thoughts and even gave my sister and I both ink “paw prints” of their little hands. I have nothing but respect and gratitude for the lovely group of staff that we encountered today. Their compassion and understanding is unmatched and could give the public health system some lessons. Thank you from the bottom of my heart for all you guys do

Unfortunately we had a “pedicure” and paid for it, to only have to take our dog to get his nails trimmed elsewhere the next day. Do not tell them your feelings on a service you paid for but not fulfilled by them, or you will be asked to leave. Poor customer service with poor services provided!

I want to make it known to absolutely everyone to never ever attend this vet clinic!! We were so loyal to this vet clinic for years absolutely loved them!! We pay so much money into our insurance for our pets aswell. We have never ever changed our insurance program in, 2021 we went in paid a huge bill and they said they sent in this bill and we would receive our refund of our percentage we get in return. Then again we went in 2022, 3 times throughout the year paying thousands of dollars while paying our insurance so we could receive our percentage back. We had noticed that our money never came back and this had us wondering what was going on every time I called they said they would send it in and never did only find out when they did they were sending it to the wrong places after months of sending it to the right place so someone just decided to change our insurance and it was being sent to the wrong place. Our insurance has a policy that they will not refund us after 6 months this means we we’re out thousands of dollars. After speaking with our vet they admitted fault and said they would talk to our insurance company. Our insurance company said they couldn’t do anything because it’s not their fault it was the vet clinic’s fault they even admitted to it. When we asked for a refund or a credit they said no leaving us loyal customers out so much money and then having no remorse for what they did. They are irresponsible and don’t care about their customers. Don’t attend this clinic they will screw you over.

I can't thank all the staff at this clinic enough for how wonderful they are. So compassionate, so helpful and overall just amazing. I had an emergency situation with my dog and they beyond exceeded my expectations. 10/10 recommend!

We had out pal Oliver the Golden Goldie neutered here last month. They were professional and helpful. We were very happy with everything and Oliver healed like a champion. Thanks again~