Cook Street Village Medical Clinic

After getting prescription for my heart medication here in 2020 (one script lasts almost a year), my pharmacy faxed a request for a refill. Being almost out, 8 days later I called to inquire, as nothing was happening, and the doctor who originally prescribed it does not do refills over the phone/fax. Which is fine, however, it would have been nice for me or the pharmacy to be notified that I have to come in, instead of no answer at all. There are no appointments available last minute and nothing that could be done. It was a stressful experience as I only had day a half worth of medication left, but I managed to get in touch with a different place and received excellent service.

Went in to get a referral for a chronic problem back in June. I got in really quick and had a medical imaging appointment within the week, which was amazing. Unfortunately thats where any positives ended.The Clinic had sent a completely different patient file to the hospital and I was unable to get any imagining done. It took reminding them 3 times and over a month for them to send the correct patient information. Was not contacted at all about the results of the appointment and had to once again track them down in order to get a referral to a specialist. It has been another month and absolutely nothing from them.I have given up on trying to get anything fixed through this clinic and will be going else where for my current and any future problems. Could not recommend going to another clinic more.

No longer a walk in clinic! Sign posted on the door but I could not find any info about it online. Hoping to leave this review to save someone else a trip all the way to the location so see the sign in the window..:)

I just love the people at this clinic. Everyone I've ever talked to is so kind and reassuring. They must see a billion people a day but they always make me feel like they do care.Kinda a bummer about the bad reviews here. I guess the people who are happy are less inclined to write good reviews than the few people who are cranky.But truly, I'm so glad this clinic is in my area and feel so reassured that there's people who I can trust with my health.

Our family Dr. retired and we were very fortunate to be accepted with this medical clinic. Every time I have called or emailed the facility I have had a friendly and professional response, the receptionists have always returned my requests well within a fair timeframe. Their tone, compassion and caring are very evident . When I do receive a message of when the Dr. will call my home, again , the call is well with in the time parameters sent by the receptionist, yes I have had to wait for the Dr. to call, the Dr. always apologizes as they are busy with others and we move on. (FYI, there is a Dr. making calls 7 days a week). I think that is more than fair considering the state of the world during this pandemic, I would highly recommend others to use this clinic. For all those out there with their trivial complaints against the DR. and staff, go find another Dr. office in this city, good luck with that... lol.

I have yet to actually GO to the clinic, but my son has been awaiting a pediatric appointment there for a while. They had to reschedule once due to flooding, and the person on the phone was very nice and apologetic. However, the day before the rescheduled appointment I received an email informing me that it had been rescheduled for the following week (when we will be away). I called to let them know that we wouldn't be here and also that I didn't appreciate receiving an email 24 hours prior to the appointment without any justification whatsoever for another rescheduling (especially given that they charge patients 75$ for a cancellation within less than 72 hours) and the receptionist was extremely RUDE. As if she was doing me a favor to reschedule and there was nothing wrong with the way they handled things. (Lady, if answering the phone is your job and that's how you do it - go find another job!) I am lucky that my son's situation isn't urgent. So far I am not impressed. I will leave another review once we manage to SEE a doctor.

I know that I am fortunate to have a doctor in the current climate of health care, and I am even more fortunate that my doctor is Dr Waterman at Cook St. I’ve felt supported through a complex health experience, and appreciate Dr Waterman’s compassionate approach to medical care. Thanks to the front staff who have also been immensely helpful with navigating various paperwork and bookings. There’s an overall warmth in this clinic, a humanness, which is rare and meaningful.

I've been reading the reviews and encouraged by the medical director responding directly here as I am hoping to obtain an answer about the clinics service.I have decided to change my review. I am still waiting to hear from the doctor but I've recently found out that it is more the state of our medical system than the actual clinics fault in waiting so long. We should all be upset and complaining to our local politicians to make sure our doctors want to stay in Canada. As I understand the incentive is diminishing all the time for our doctors.

Thank you Carlee and Dr Felix you are a life saver. They helped me get an emergency prescription when my pharmacist changed and the new one would not provide a refill to tide me over a few days till my next dr appointment without a prescription. I am eternally grateful. Thank you thank you thank you.

I moved here last year from Hawaii during the the shutdown, and as a person with a disability was shocked and scared that it is impossible to find a family doctor here. When I contacted the girls, ( Maddison and AJ ) they were already dealing with their own completely new work/life situation in addition to the intensity of patients who weren't alway that nice, they took the time to listen to my situation, they were very empathetic and they got me in to see a doctor.I had a very negative experience with a new doctor and they could tell as I was very upset. They didn't let me leave until they told me about their regular doctors and gave me an option of 2 that they really recommended and made me another appointment which wasn't easy during the beginning of the pandemic. They are both so kind, and even though they are busier than when the clinic was open, when I called upset, or not knowing what to do, they took the time to listen to me and made me feel a safer moving somewhere in a pandemic not knowing anybody. I am so grateful for the times I have had a chance to chat with them, or how quickly they respond to an email to make an appointment or ask a question, even questions about where to go in Victoria! And knowing that I have a disability and there are no family doctors here, they have done a great job of making me feel like I do have a place that cares about me. MAHALO! ( thank you )