ATCO Gas

It’s the people who make ATCO great. They are just simply amazing at their job. They truly go above and beyond the call of duty for their customers in an environment of which safety is paramount.

Hideous experience. Tried to sign up with them to change over from Direct Energy with natural gas and electricity. Over the phone, everything was well and good, but then received a subsequent phone call, saying that we did not have a credit rating (although they could have looked at our payments with Direct Energy or any other bank or credit cards I was willing to provide them for). Thus Atco told me that we would have to give them a deposit fee, $200 for the natural gas hook-up, and another $200 for the electrical hook-up. What a complete scam!!!The only thing I can think of that this company does not have more reviews is that they would all be negative and that the company removes them.

Employees are usually a treat to deal with. But maybe a thorough audit of business transactions and allocation of added fees that seem to magically make billing go up drastically are needed

I requested Atco come to my house 2 years ago to provide a furnace check. I was told I was on a waiting list that was only a few months long. I called a year after that initial phone call, to inquire as to why I hadn't been contacted for an appointment. I was told because of covid-19 they were backed up. The 1st initial phone call I made was 2 years ago. I still have not heard from Atco.

Amazingly bad customer service and they did a hard credit check without even asking. Called 6 times and didn't solve my problem a single time. Switched over to Epcor, which is saying something in itself.

I don't have any services with ATCO, but they decided to drop off this scare tactic pamphlet in my mailbox. Disgusted with this dishonest practice and the obvious attempts at taking advantage of people. I will never use ATCO purely because of their scam, and I urge others to avoid them because any company that engages in these predatory practices obviously will engage in even more shady business once they have their foot in the door. Not to mention, I'm pretty sure this is illegal. If not, it should be, especially preying on people's anxieties about their heating in such cold temperatures.

I am on equalized billing and when this year was up I owed money. I didn't want my monthly bill to go up so I called and paid off the negative balance. They promised me my monthly bill would go down next month, and it did, by 4 cents. I called back, and they told me this was my bill now with no chance of it going down. She had the nerve to tell me it was so high because I used 300 dollars of electricity in one month. The 300 dollars she was talking about was the bill of me paying off a years worth of accumulated money from equalized billing that wasn't set high enough. I had to call multiple times and eventually demanded a manager. The manager was nice, lowered my bill, and promised the next one would come at the lower amount. The next month comes and I didn't get a bill at all. When I called the woman told me they didn't get my usage and I would have to call the company that supplies my electricity and gas because she is not authorized to call on my behalf. I called one, who asked me why ATCO didnt call on my behalf. She promised me there are strict rules and my usage was sent. When I called ATCO back they had a whole list of other excuses but said I would be double billed next month with my equalized billing amount. Imagine my surprise when mid way through the month I received a random bill for a random amount due on a random date. When I called they couldn't give me a single answer because every single person at their call center is the most useless person I've ever talked to. No one at this company has any idea what's going on. I was lucky enough to receive a phone call survey asking me how I felt about ATCO. Incase anyone is wondering, I feel like this company should just do the world a favor and go out of business already.

Disgusted by this company. Despite the entire world moving on and it being common knowledge that covid 19 vaccinations do nothing to prevent the spread of covid, this company is still discriminating against unvaccinated Canadians when hiring. ATCO exemplifys what is wrong with our society.

I have pre authorized payments with Atco. My bill is due Nov.14. I call Atco on Nov.1 to ask if I pay my bill early will they still debit my account. The lady says no