BACI Gifts

Got curious since their display looked really interesting and ended up taking a look inside. The staff make an inviting atmosphere and were really eager to help. We got to meet Grettel, who was really sweet and answered all the dumb questions I had. Haven't had the chance to try their gift services yet but their tendency to meet you with a smile and kind word makes me want to remember to come back when I do need their services.

I can't say enough positive things about this store. From the quality of the products to the truly outstanding customer service, Baci exceeds every expectation. Full disclosure, Grettel is a personal friend of ours but I can say with certainty that she goes above and beyond with every aspect of her business. We have purchased many items from Baci over the years and I guarantee you will only find unique, top quality products that are displayed and packaged beautifully. This is not the store to come to if you are looking for run of the mill items offered at stores like Walmart and Costco. However, if you want a beautiful, unique item or gift prepared with Grettel's personal touch, we highly recommend visiting Baci, you won't be disappointed!!

Dropped in to say Hi to Grettel and ended up purchasing 3 fabulous gifts !!! Everything about Baci is UNIQUE !!! The selection is AMAZING, the SERVICE is always 5 STARS, her ENERGY level and SINCERITY is really beautiful and rare to find. The best part of Baci is Grettel, her joy and excitement with every gift she wraps. She goes above and beyond to help you choose the right gift and then wraps each gift with care and class and makes sure you are happy with the presentation of your gift !!! I'm always proud to give a gift from Baci !!!! Grettel also makes beautiful gift baskets for every season and reason ! I'd recommend this great shop to anyone who needs a special gift for a loved one, or something nice for yourself too, I'm sure you will be glad you did !!! She is conveniently located Downtown Brampton minutes from Gage Park and City Hall.

Baci Gifts shop makes it easy to choose the gift, as they have custom multi-item gift pack wrapped baskets ready to go. It is amazing to see how the owner cares about their customer and always add personalized experience and variety of things to pick from a good collection. One thing I liked, she was not pushy but polite to tell if any help needed don't hesitate to disturb me; I felt welcomed here.

Strapped for words to describe Baci Gifts. It's not just a gift store, it's an experience, a very rare one that you get to see these days. It is so, because the lady running the store wants it so and she is an embodiment of great energy, customer orientation and she has the best smile to compliment it all. I've never seen a person so delighted to have people come into her store (there were also Carol singers who got such a warm treatment on a cold day). She engages every visitor equally and carries the same respect for everyone regardless of whether they are potential buyers or just window shoppers. Her skills with picking the right gifts for each customer is nothing less than genius! You can hover your sight throughout the store and tell that each item is so very carefully thought of, sourced and placed exquisitely. The gift baskets are so unique that they add beauty to the gift like a wedding dress adds to the bride. The care with which she wraps the gift and adds her touch of art to the wrapping process is a treat to watch!! We went in with few minutes to spare to closing time but she did not mind at all, understood the importance of our gift to be delivered same day and stayed beyond closing time, handed over to us the wrapped/boxed gift and a simple dress that we had brought in to be wrapped had turned into a genius piece of exemplary art. And not to forget, at the end of over an hour, she still had the same lovely smile and sent us off with Christmas wishes and chocolates. Thank you Grettel, I don't think I'll get the same experience anywhere else (I never have) but here, so I'll be visiting soon, and many more times!!

They close at 3PM and I called the store at 2:45pm. I was 25 mins away and the lady was kind enough to wait for me. When I got there I couldn't find parking and was even more late to get to her store. There were 2 ladies at the store. Helped me pick 2 baskets for Eid, packed it nicely and wrapped it up beautifully. Loved my experience there. It's a beautiful boutique store. I'd definitely return to them.

Thank you Grettel for sharing the photo of the lovely basket you prepared and for reaching out to me. I have to say, I have been let down constantly this year by larger companies from a customer service perspective and your personal touch here really made my day. Thank you for caring so much about your customers and going that extra mile (kilometer) to make them smile. Grettal reached out to me after delivering the gift basket to my team member and even sent me photos. What a great customer experience.

I ordered a bag online for a gift for my sister in Brampton. I live in London and spoke with Grettel on the phone. Grettel was amazing and offered me a first time shopper discount on the bag and delivery and was so polite and helpful. Grettel also contacted me very promptly to assist me with my order as i was ordering from London. She made my contact a fantastic customer experience. I would definitely recommend Baci Gifts to everyone. Thank you so much Grettel. !!!

I love this store! Baci had everything I needed to build a beautiful custom gift basket and Grettel was extremely helpful in putting it together for me. I even added a couple of my own items and it is a work of art! I thoroughly enjoyed the personal service and attention to detail. Thank you for a wonderful experience!!