Saberi Clinic

“We’re too busy to be offering second opinions”. That’s a direct quote from Dr Frank Wong from my appointment today. This is the kind of treatment you will receive from this dr if you hope to get any help. I was blown off because I had a different gastro doctor 2 years ago that did not help me. I have the same issues getting progressively worse, so I decided to get another doctor to look at my case. This excuse of a dr apparently doesn’t like doing his job, because I was repeatedly talked over, dismissed and talked to with disrespect. Disgusting behaviour and I will be reporting this comment to CPSBC. Don’t ever go to this Dr. He is clearly not a very caring doctor and has HORRIBLE bed side manner. I guess this doctor thinks that not digesting most of your food, losing 40 pounds and having daily bloody diarrhea is normal.

A wonderful Doctors and pleasant staff. I’ve been dealing with Dr Frank Wong 5 years now for my on going stomach issue. He is of the best , very kind and supportive.

This clinic is extremely poorly run. During the start of covid, for many many months, they did not answer their phone, get back to any voicemails OR their emails. It was to the point where my family doctor contacted me if there's any way she can reach my GI doctor (Dr. Alan Yau) because it was impossible to reach him or the clinic. My experience with Dr. Yau was very terrible. It was constant put downs, medical gaslighting, and I would always walk away from the appointments feeling more distressed. He was so convinced I only had IBS even though I knew something more was wrong with me (I ended up getting diagnosed with a serious GI condition). I begged my family doctor to refer me to another GI doctor multiple times and she tried but each request was rejected because I was already assigned to a GI doctor.

My wife is diabetic and we have been seeing Dr Mirjana Pavlic at least 5 years. I attend all visits, with wife and offer these comment...Dr Pavlic is competant,meticulous and caring. there is nothing more we could ask. The reception desk is staffed with wonderful people and now after 3 years of Covid 19,we are back to in-office visits and it was like a family reunion. we generally make appointments about 3 months apart but the last 2 years,my wife has had difficulties with controlling her blood sugars and Dr. Pavlic has requested emails to her with my wife's daily glucose readings,every 2 weeks or so. Dr.Pavlic wants to monitor more closely so that if she sees changes requiring dosage changes, she makes them and advises us quickly. Like I said...not much more to ask from a doctor.

Reception is slow and rather incompetent. I never expected this to create problems until I needed to update contact information and transfer care - it was nigh impossible.Dr. Yau is not friendly, not do I feel that he was particularly familiar with the medications he was prescribing. His saving grace is that if you do your own research, he will reasonably listen to you.Chances are you're here because you need a gastroenterologist. Sadly, I would not recommend Dr. Alan Yau.

I started being a patient here with Dr. Farzad Saberi back in 2011. I was quite devastated when he sadly passed away but I have continued seeing the Respirologists here since then. I have found that they will go out of their way to assist you in any way that they can. I remember back in 2016 when I was dealing with the Jimmy Pattison pavilion in Surrey and I was being told my surgery could be delayed up to three months or more while I waited for a stress test and breathing tests. While in the waiting room there I called the Saberi Clinic and told them about my issues at JP and I was in the very next day to have a stress test in their office and they arranged a breathing test for me within days. I had the needed surgery just a couple of weeks later – not months.Just this week I was having an issue with a prescription that had expired. My family doctor’s office was reluctant to issue one and instructed me to see my Respirologist. Yes – I am sure I will get an immediate appointment !! Due to horrible weather issues here I was not able to get through via the phone so yesterday (December 21st) I sent a message request outlining my problem and received a response in just a few hours. I replied to that email asking if the doctor could simply write me a prescription and this morning (December 22nd) I received a phone call saying the doctor who was currently out of town had sent in a prescription for me and it had been sent to my pharmacy. You can’t ask for better service than that.I have had to call in to the office many times over the years and I have had to leave a message from time to time. These calls are usually returned within a few hours or the next day at the latest.There are different doctors with different specialties here and I have seen a couple of these as well as the Respirologist. I have found these other doctors to be friendly and pleasant when I have dealt with them. Sometimes it takes awhile to get in to see them as they are so busy.I have read some of the reviews here and the entire clinic should not be blasted due to one bad appointment or one bad experience. I have been dealing with this clinic for almost 12 years now and I have nothing but good things to say about them.

Please do something about the phone lines. I cannot get through and had some pertinent questions regarding medications. Or consider an alternative method of communication.Initial consult with dr- said he would follow up with me after my colonoscopy to help me manage my symptoms. After procedure he said see you in 5 years. Been 6 weeks post procedure and I haven't heard anything back even though I had a biopsy as part of the colonoscopy and he promised to help me manage my symptoms.Save yourself the trouble and ask your gp to refer you elsewhere.

Appointment was cancelled because they wouldn’t answer the phone when I called 3 times and waited 30 minutes for someone to answer. Would rate this place 0 stars

Not even worth 1starI am waiting for more than a month to send my blood test reqestion to life lab and my ultrasound to hospitalThe dr did nothing after 2 week of waiting.I was on hold for 2 hours on the phone for three times after I succeeded to be on holdI went to life lab first time and the nurse didn't find a blood test request from dr office.Ask your family dr if he send you to this clinic not to

Not even worth a star!I was referred to Dr. Wong for stomachache. After waiting a long time, he called me and asked about my symptoms. When I tried to explain, he interrupted me and said:” Don’t explain; answer my question.” Then he booked an appointment for the endoscopy, which was the only time I saw the Dr. for a second before they put me to sleep! Later, he called me, diagnosed me with Reflux, and gave me medicine. But the medication didn’t work, my pain worsened, and I lost weight! My family Dr. told me you should explain to him that you lost weight (10 KG for one month). But again, when I tried to explain that medication dost work, he said you did not use it contingently, which is why they don’t work; he changed my medication thought! But the pain was intolerable!Eventually, when I had another one of those pain attacks, I went to ER, and the Dr. there did Sonography and realized that my Gallbladder had a stone and the situation was urgent for surgery!One week after surgery (January), I had one of those follow-up phone call appointments with Dr. Wong! When I told him that I had a Gallbladder stone, he just told me,” I am so sorry,” and “ I will follow up again with you after two months! But he did not! However, today (it is June 19), after five months, I received a message confirming an appointment next week, BUT the funny point is the name of the patient is not me!!! I regret why I did not sue him for his carelessness!By the way, the message said there is a $75 no-show cancellation policy, and the only option is to confirm the appointment! There is no phone call or a code for cancelling! There is just a code for confirming another useless appointment with Dr. Wong!